pentahotel Leuven Guest Reviews
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< 0.1 miles from Leuven centre |
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Terje Tue, 22 April 2025
Issues with ventilation and AC,...
Liked: The location is great, rooms are clean and the bed is comfortable.
Disliked: We had issue with the ventilation in our room – in fact there was none in the room, so we had to turn on the AC, but this made so much noise. Opening the window could help, but I was affected by pollen dust with severe allergies. We raised the issue to the staff after two nights having tried to manage the situation ourselves, but unfortunately the staff was unprofessional solving the matter. We had chosen another room with a quiet AC, but by the evening when we returned to the hotel, the room we had chosen was "accidentally" given to other guests. We then ended up in a room with no ventilation (because we were not able to sleep with AC turned on). Even more – as I went to bed around midnight, I discovered my blanket was made of feather, although I had told the hotel in advance that I am allergic to feathers. This probably made my allergies even worse and I left the hotel feeling sick. So all in all our stay was not pretty bad, especially for the price. The hotel didn't attempt to offer us another room for the remaining night nor offered any compensation in the end although at the checkout I politely explained the discomfort of our experience. Certainly not 4 stars.
Riera Sun, 20 April 2025
Good
Jacob Sun, 20 April 2025
Poor housekeeping spoils the contrived...
Liked: Central location, breakfast was reasonably good. Pleasant interior, bike parking.
Disliked: Inexperienced staff, poor housekeeping (for example dirty and soiled towel under our bed), some signs of wear and tear. Offer on leaflet in foyer rewarding 5 star reviews with a free drink. Should be better for the rate charged.
David Sat, 19 April 2025
Very good
William Fri, 18 April 2025
good location in lovely city
Liked: location
Disliked: N/A
Johnny Tue, 15 April 2025
Superb
Gaëtane Tue, 15 April 2025
Good place to stay for...
Liked: The localisation is very close to the center and the staff is very nice and friendly
Oksana Mon, 14 April 2025
Pleasant
Liked: Great central location, friendly staff.
Disliked: Mole in the bathroom, room cleaning only after special request, poor breakfast. For more than 200 euro per night very overpriced.
Roger Sun, 13 April 2025
Very good
Joost Sat, 12 April 2025
Good location and friendly staff,...
Liked: Clean, friendly staff and location.
Disliked: Mattress/pillow quality, breakfast on the weekend was way too crowded and had limited availability.