Outstanding

Liked: Incredible experience at penny hill

Great

Liked: The staff and spa
Disliked: Cost of food

Very enjoyable but food and...

Liked: Staff and facilities were very good. Spa well equipped, spacious and not too busy. Food quality good (although breakfast not value for money).
Disliked: Looking tired in places. Dents in room door. Scratches on paint in common areas in accommodation block. Took nice but definitely not spacious enough to luxurious enough for the price. No doubt the hotel can get enough people to stay at these prices. Question is, should they be more concerned about value. Not sure their repeat business will be that strong. Enjoyed it, but not going back at that money. 25% over on my view.

Superb

Good

it was very big so...

Liked: i did not have
Disliked: i did not have

Lovely spa retreat experience

Liked: Friendliness and helpfulness of staff was top tier. Staff were very attentive and easy to speak to, in particular Tasha, Olga and Sakkain. From arrival I was treated with respect and professionalism. My luggage was taken to my room for me by Tasha which was nice after a long drive. On arrival to the room I did not think it suited my needs so contacted Tasha and asked for a room change. Tasha was on it immediately and came and offered me a free upgrade to a more suitable room.I have a disability and have issues with my mobility, I really wanted to go on the nature path however thought it would be difficult as there was a load of stairs and steep hill to get on it. Olga at reception was so lovely, she held my hands and help me down the stairs on the path and came back for me once I was finished. She even walked me to my room to make sure I was ok.I went to the hillier restaurant and had lunch, the food was ok but I did not fancy anything on the list so asked if I could have a mai tai, omg Sakkain was an angel and made me the best Mai tai I have ever had! It was so good asked him to make me another for my dinner and he did not disappoint!The dinner unfortunately was not the highlight of my stay, I have already given my feedback so will leave it there.The spa was amazing, my massage by a male therapist was so amazing and he was very attentive. The spa facilities was one of the best I've ever been to, the staff was very nice and helpful. The heated hydropool was heavenly! All the rooms with different scents was so refreshing and the relaxation room was lovely. Free fruits and flavoured water was the cherry on top..xxOverall very nice stay.
Disliked: Dinner

Superb

Come for the spa, not...

Liked: The spa is the best in the region by far.
Disliked: Poor service - particularly around the pond at lunch time, we waited over an hour for food to discover our order was never registered! This is the second time this has happened to us here. Previously had poor service in the restaurant.