Exceptional

Very disappointed!

Liked: The extent of the facilities. Different steam, salt, relaxation rooms. Good lunch in the Spa.
Disliked: I have been to this hotel many times in the past. This was the first time that I have been disappointed. For a start, on the day of check-in, we were unable to access the spa until 4pm! Last year, this was open to us on the morning of the day we were checking in. Further, you only had the use of the Spa until 2pm of the day you check out, which was never the case in the past. Whilst the food in the spa was very good, there is very limited choice now. Further, they no longer offer the lunchtime buffet, which despite being quite expensive, seemed to be a favourite of many people. Was also disappointed that certain parts of the outside spa were unable to use, despite no warning being given at the time of booking. Moving on to dinner, we ate in the main restaurant. We were one of four tables occupied, despite this always usually being quite busy. Both of the steaks we ordered were over-cooked. The table next to us called for the manager to discuss their food as well. Despite offering 4 or five different red wines by the glass, only one was available! All in all, we paid over £200 for dinner and it was nowhere near the quality of every other meal that we had in the same restaurant previously. Really not impressed. All together, with drinks, an overnight has cost me over £1,000. Definitely not value for money anymore! Just when I thought it could not get any worse, breakfast on the morning we were leaving! Very little choice, very tired, no buffett, tabs of butter melting because it had been sitting out too long, no prepared fruit and everything had to be ordered off the menu. In fairness, the breakfast I got in a Holiday Inn was far better. Rather than spend any more money there, we drove to Marks & Spencer in Camberley on the last day for lunch. Decent food, with decent quality. I get the feeling that this hotel has seen its best days.

Exceptional

Pleasant

Disliked: Food

Exceptional stay! A very special...

Brilliant

Liked: Excellent facilities,
Disliked: Over priced fancy food, some more basic food served later aswell would make it perfect

Outstanding

Liked: Incredible experience at penny hill

Great

Liked: The staff and spa
Disliked: Cost of food

Very enjoyable but food and...

Liked: Staff and facilities were very good. Spa well equipped, spacious and not too busy. Food quality good (although breakfast not value for money).
Disliked: Looking tired in places. Dents in room door. Scratches on paint in common areas in accommodation block. Took nice but definitely not spacious enough to luxurious enough for the price. No doubt the hotel can get enough people to stay at these prices. Question is, should they be more concerned about value. Not sure their repeat business will be that strong. Enjoyed it, but not going back at that money. 25% over on my view.