Exceptional

Awesome and would return

Liked: Amazing location Really nice facilities Very cleanReally nice staff on every area of the hotel
Disliked: Maybe a little too expensive mini bar and airport transfer and restaurant as room fee was already high

Gorgeous hotel for a special...

Liked: The property is beautiful. The interiors are stunning, and the rooftop pool / view is worth the stay alone.I booked a “Sunset King Room” and we were on the 7th floor, so our view was basically right opposite the comedy club. Mostly though we were looking the hotel opposite. I wish in hindsight I’d booked a room on the other side of the hotel, as I caught a glimpse of their view and it’s the whole of LA and absolutely stunning. I was gutted actually because I mostly booked this for the view and the pictures provided on the website don’t really help you choose the best one. I’d say for the best view you want the opposite of the sunset view room and at least floor 4 or 5 (anything lower your view may be obstructed).The rooftop pool is beautiful and the view is amazing! We stayed in Feb so it was quiet, but I expect you’d struggle to get a bed in the summer. They said the pool was heated but judging by the colour of my boyfriend’s balls when he got out I’d say it definitely wasn’t.We had a drink in the bar before last orders and it was really cosy and nice. All the staff we spoke to were SUPER friendly and helpful. We don’t often stay in places this nice (it was a special treat) so I assume this is normal but wanted to call it out anyway
Disliked: Probably my own fault, but it was the only hotel we booked in LA through booking.com that I guess didn’t include all the taxes in the price - so at check out we were charged another $200 roughly which was a bit of a sting. Lots of room taxes, tourism taxes, something called an “Amenity fee” which was $40 and I don’t know what it was. Also, and again we don’t often stay in pricey places so maybe this is the norm, but we also stayed in a pretty cheap hotel in Santa Monica before this stay and were given 2 bottles of water, 2 soft drinks and a “s’mores kit” to use on their outdoor fire all complimentary. At the Pendry we got a bottle of water and that was all. Even the soaps / shampoos had a sign on saying we’d be charged if they were taken. Just seemed like for the high end price we could’ve had something extra included.

Great location and beautiful rooms...

Liked: Great location, beautiful rooms with comfy beds and luxurious bathrooms.
Disliked: Check in process was slow and unorganised. Staff were not overly responsive or engaging. Disappointed in that for a 5 star property

Exceptional

Superb

Comfortable stay in great location

Liked: Location and atmosphere
Disliked: Drinks etc a little expensive

Exceptional

Liked: Clean and modern with good views

Exceptional