Avoid, rude staff and unpleasant...

Liked: Location was convenient for what I need
Disliked: I was waiting over 10 minutes with no one to be seen to check in, i had a Christmas do and I got back at midnight but hadn’t eaten so decided to order food from Middlesborough, when the food arrived the doors wouldn’t open and there was no facility to get the doors open, eventually an elderly man appeared who worked as night security but whatever he was doing was more important than to assist me to get my ordered food and left me waiting at the door, eventually when he did help he was very rude and condescending as though I was a nuisance giving me terrible attitude. The hotel is dated and below value of money but the terrible customer service really tops it off. I won’t ever stay here again and the night security man is evidently overspent, not an ounce of customer courtesy… frankly an awful rude man!

Pleasant

Liked: Staff friendly and efficient, good location.
Disliked: Room felt a little tired and needing some modernistaion but good size

Nice 1N stay

Liked: Short notice stay for work, comfortable warm room, breakfast was really nice.
Disliked: The hotel and rooms are dated.

Superb

Liked: Friendly and helpful staff. It was nice to have a bar on site for getting a coffee and a drink. Nice lounge areas. I didn't get to use the pool, but if I stay again, I will try to another time!

Exceptional

Liked: Nice clean room, well equipped, comfortable, and quiet.

Very good

Liked: Location friendly staff
Disliked: Needs updating in some areas no cold pool in spa

Okay

Liked: Staff very helpful and the dinner was good. However, I was disappointed that there was only one plug socket available in the room. I was travelling on business and needed to charge both my phone and PC and was unable to do do.
Disliked: Lack of plug sockets. There was only one which wasn't easily accessible.

Very good

Liked: Everything seemed ok.

Comfortable and friendly

Liked: CleanStaff were all friendly Spa was very relaxing
Disliked: N/a