Comfortable, spacious family room. Disappointing...

Liked: The location to reach Stockton and Middlesbrough is convenient. Preston Park is just a few minutes away. The family room of a double and two singles is spacious, clean, warm with a good shower. The pool is the highlight of this venue, kept clean, and was very comfortable for the family.
Disliked: The breakfast service was disappointing. Every day half of the menu was unavailable, with vegetarian sausages and all pancake options missing. One day I could forgive, but two consecutively? Day two saw the same meals arriving with menu items simply missing, multiple guests commented on this. The service was hit and miss, with servers having to be asked to top up a very basic continental offer.The maintenance is classic Best Western. What’s the least we can get away with? The requisite half-missing light bulbs, filthy ironing board, broken spa facilities. The beds and showers were fine, so it’s good enough. We would stay here again.

Very good

Liked: The wellness centre was good
Disliked: Bubbles on one of the jacuzzi didn't work which was a let down

Exceptional

Good

Good

Passable

Disliked: Room next door was very noisy and extremely thin walls. Bathroom dated and needed some TLC.

My 2nd time staying here...

Liked: Staff are very helpful and friendly, food in Birdcage Restaurant was plenty and reasonably priced. Spa was great and enjoyed a swim although changing rooms could be warmer
Disliked: Rooms are basic but adequate fir a short stay, pillows could be a bit more comfortable

Sinking Ship

Liked: I only stay here because of location. I've stayed a few times and the place is going downhill more and more each time. Rooms are in need of repair/decorating, food is just awful, half the stuff on the menu they didn't have and that's the same for breakfast too

Disappointing

Liked: Very dated. Needs an upgrade.