Park Royal Acapulco-All Inclusive, Acapulco

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Liked: en general las instalaciones son lindas ambiente calido

divertido

Liked: en general las instalaciones son lindas ambiente calido

WORST VACATION EVER! The lowest quality hotel Ive ever been

Liked: The Wi-Fi was working well
Disliked: There were so many negative points about this resort and our stay, and even though I never write bad reviews, this one is a must to help other travelers choose wisely. I do NOT recommend this place at all.My family and I arrived at the property on a Friday evening at 10:30pm super hungry after 6 hours of traveling. There were NO food options available at an all-inclusive property at this time. We had to order delivery and spend extra money, and when it arrived the staff complained that we were eating at the lobby bar, which I was pissed since the hotel didnt have any food option to begin with and I was not going to have food smell in my room.When we got to the room, the AC was not working properly and half of it was broken. The room was extremely hot, and they brought a fan to help us sleep through the night before changing us to a smaller and worse room the next day, making us loose a day of our short vacation with all the room changes. Only to change us later to a better option.The main pool was disgusting filled with bugs and even though I complained several times, it was never properly cleaned.Lastly the food and drinks were horrible. No matter which restaurant we tried, the food was extremely low quality and they basically served leftovers over and over again. It was so terrible that my mom got food poisoning on the second day and could not eat nor enjoy the vacation. The drinks were basically the cheapest quality and terrible options for alcohol-free drinks.Would not recommend this resort to my worst enemy. Please go somewhere else if you want to have a good family time vacation.

WORST VACATION EVER! The lowest...

Liked: The Wi-Fi was working well
Disliked: There were so many negative points about this “resort” and our stay, and even though I never write bad reviews, this one is a must to help other travelers choose wisely. I do NOT recommend this place at all.My family and I arrived at the property on a Friday evening at 10:30pm super hungry after 6 hours of traveling. There were NO food options available at an “all-inclusive” property at this time. We had to order delivery and spend extra money, and when it arrived the staff complained that we were eating at the lobby bar, which I was pissed since the hotel didn’t have any food option to begin with and I was not going to have food smell in my room.When we got to the room, the AC was not working properly and half of it was broken. The room was extremely hot, and they brought a fan to help us sleep through the night before changing us to a smaller and worse room the next day, making us loose a day of our short vacation with all the room changes. Only to change us later to a better option.The main pool was disgusting filled with bugs and even though I complained several times, it was never properly cleaned.Lastly the food and drinks were horrible. No matter which restaurant we tried, the food was extremely low quality and they basically served leftovers over and over again. It was so terrible that my mom got food poisoning on the second day and could not eat nor enjoy the vacation. The drinks were basically the cheapest quality and terrible options for alcohol-free drinks.Would not recommend this resort to my worst enemy. Please go somewhere else if you want to have a good family time vacation.