Park Plaza Resort Ascend Hotel Collection

Exceptional

Exceptional

Good hotel for a weekend,...

Liked: Excellent friendly staff, ample parking, safe neighborhood, good restaurants nearby. Clean, simple room with microwave and stove. Overall good price for the value.
Disliked: I really didn’t like the extra $35 that was charged to me upon check-in to cover “Wi-Fi, parking, etc”. The staff was extremely friendly but mentioned this was in the “fine print” in the booking.com reservation. I was dissatisfied with paying more than what was quoted on the website; I usually use hotels.com and every single penny quoted on the reservation is usually what’s charged. Unsure if this is a booking.com or hotel thing but wouldn’t stay here again just for this. A charge for “Wi-Fi”? Please.The room was a little noisy at times because we faced the interior where the pool table and social area was; the door is relatively thin.

It was nice. It was...

Liked: We loved everything it’s a beautiful hotel

Very good

Very good

Good

Liked: I reserved and paid for a room with 2 beds through Booking.com. Much to our dismay, I did not have a copy of my reservation receipt, and your desk agent refused to honor our reservation for a 2 bed room. That is lousy customer service! Very unprofessional! We were offered a 2 bed room at addional cost but refused it.

Very good

Superb