Has potential to be a great hotel, just needs better management and quality control.

Liked: No microwave or fridge in the room which is manageable. You have to ask for ice and wait for it to be brought to your room, which is also manageable. Booked a room for three and they said they only rent out to two. Had to pay an extra $75 to have visitors? The staff were a bit unwilling to give us one extra towel. The "jacuzzi" was a tube with jets, which wasn't that clean. The sheets had what looked like old blood stains.
Disliked: Decor was elaborate, gaudy, and fun. Rooms were spacious and fun. Good location.

Exceptional

Would come back

Liked: The aesthetic
Disliked: Everything was fine

Exceptional

Bad

Very good

Liked: The staff was very helpful in allowing me to keep my luggage with them before check-in and after check-out. The room was clean and the bathroom as well. I would definitely book again with them if I travel to New York.

My stay was not good...

Liked: It’s was clean and comfortable
Disliked: I arrived at the hotel @11;05 finish making my payment and after finish I had to waited 50 minutes before room could be ready, get into the room and after entering the room the floor was soaking wet which I nearly slipped. Upon that my boyfriend went to tell the front desk about the floor is wet , which a guy with long hair was there screaming at my boyfriend saying OKAY Give it 5 minutes screaming loud at him which I over heard and come out the room to see what was going on . Upon that I ask him why you screaming what the problem he say to me what is my problem, I said I am customer here and you talking to us like that ? He said okay then get the F out!!!!! I said I pay my money here, he says to me snd who CARES!! And he keep asking my boyfriend why you looking at me like that don’t look at me like that . There was more customers there waiting and over heard everything and they looked at me and say this not good customer services . Upon that my boyfriend came back in room and we stayed until morning, which I had make a complain at the front desk before I leave . It’s was a girl there she said she is one of the managers!! I hop you guys can take a look at the camera and resolve this problem it’s was not good experience!!!!

Exceptional

Horrible

Liked: Room wasn’t ready, unable to get into room until after 12:30 at night. Staff yelled and swore at customers. One lady with a reservation was turned away at midnight and told they were out or rooms. We stood with 3 other couples for over an hour waiting on room. Asked for a discount and was told no. No coffee in the morning. Horrible experience. We booked the room based on ratings.
Disliked: Whoops, see above. Absolutely nothing to like.

Decent place

Liked: Staff..good lighting good acoustics for singing
Disliked: The sink was not free flowing..had to stop midway washing face for water to go down The chair needed pads so when moved not make noise TV had no crime channels like forensic files ..