Paradise Island Resort, Gold Coast

We really enjoyed our stay..was...

Liked: Location
Disliked: Nothing to complain about

Exceptional

Superb

Passable

Liked: It was a convenient location and a cheap price.
Disliked: It was a bit noisy and things were old.

Honeymoon in paradise

Liked: We stayed at paradise island resort for 2 weeks and it was really good apart from our room being quite dorty when we first arrived,consideringits called a resort we expected the room to feel fresh and clean but sadly it wasn't. We let the staff know and they fixed majority of the things we had pointed out but didn't really go above and beyond to rectify the problem. Our view from our room was amazing and the pool is really awesome! It's in a great location to explore surfers paradise and all of the goldcoast being a 2 minute walk from a tram station and 2 minutes from a bus stop. All in all we truly loved our stay and we'll stay there again,we just hope they lift their housekeeping standards before we return.

Poor communication and dirty

Liked: Location
Disliked: Spoke to reception with regards to issues . She said owner /manager what ever it is will call back - still waiting . Poor communication. Air con filters were filthy clogged up to nearly no cool air . Air con point was broken in back of tv . Won’t stay again . If I could attach video I would .

Pleasant

Liked: Location was good. Room was spacious.
Disliked: Dirty. Very old and some broken things. Certain staff member was very rude

Exceptional

Liked: The location, clean

Very dissatisfied and unimpressed

Liked: there was good water pressure and the location was nice
Disliked: The space was outdated, disgustingly dirty and poorly maintained. The walls were scuffed and chipped, there were dirty hand prints left on the doors, dust covering ABSOLUTELY everything…. the shower curtain had mould on it, the bathtub scratched and shower head was not even fixed to the wall. everything was broken and old. the furniture was full of dust, bedside tables absolutely appalling in condition. the aircon smelt and the vents were rusted and mouldy. the curtains were stained and full of dust. the fan was broken, the lighting fixtures were covered with thick dust. i felt like i was going to get sick if i stayed any longer. it felt as if the place had never been cleaned…. the bedding was stained and i felt very unhygienic and uncomfortable staying there. Was very unimpressed. when bringing this to the staff’s attention, not even an apology was given. They were very impolite and unprofessional. Really disappointing…