Palihouse West Hollywood Guest Reviews
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8.8 miles from Los Angeles centre |
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Kimberli, Calimesa, visiting Saban Theatre Mon, 1 June 2015
Great place to stay, will definitely stay here again. Walking distance to tons of places (Farmers Market, Beverly Center, Saban Theater). The onsite restaurant/bar had good food and friendly staff. Lots of local eateries and shopping. Tons of fun.
Liked: Great friendly staff; centrally located.
Disliked: No negatives.
Emily Thu, 31 October 2024
Highly recommend Palihouse WH. Great...
Liked: The property was absolutely perfect. From the decor, to the location and staff. Would highly recommend and will definitely be returning for my next stay in LA.
Disliked: NA
Elena Thu, 31 October 2024
Not worth the money
Liked: It’s a nice location, nice design and cute restaurant terrace. Almost everyone working at reception was nice and kind.
Disliked: We found service not good. It took a very long time for someone to come to us at the restaurant. Once at the restaurant they were even too lazy to properly put a fork and knife for us, so they just dropped it to the table next to us. We had to really make so much effort to make the waiter see us each time we came. We felt like we bigger the waiter with our requests. And it felt ridiculous to pay 20% tip for all that after. The room was not cleaned well at all. Washed my hair and after for 2 full days the cleaners wouldn’t clean the hair from the floor in the corners. Only cleaned it once we complained. They also wouldn’t clean the table in the room from coffee drops for days, but at that point we were too tired to go complain again. Really all the cleaning services did was put the bed. After all that, we had a confusion with the payment. Felt like people at the reception door communauté between each other and one person has no idea what the other one told us before. We were fully charged for the whole stay when checked in and told that this deposit will be counted after towards the room payment so we would just have to pay extras. We checked out and were charged full amount a few days after we left and the extras as well. Still waiting for “that deposit” to be back on my bank account. Called the receptionist about that double looking payment and they didn’t even apologise. Spoke to me like they can’t care less and told me they can’t help and only manager can help. Manager didn’t reply for a full day about it and only replied after I’ve called again and again and followed up the by email since first email wasn’t replied to for a day. Just a mess. Definitely not worth the money and won’t come again
Nickie Sat, 26 October 2024
Very good
Liked: Location was great. Safe neighborhood and lovely cafes and restaurants nearby
Richard Tue, 22 October 2024
Meet my needs. Not unpleasant....
Liked: Location was perfect for my trip - visit family in the area. Staff were helpful and friendly. The room and public spaces were accessible for my wife who has mobility challenges.
Disliked: Room service - food was good. Presentation and accoutrements were subpar. Missing silverware. No salt and pepper. Missing the touch that said we care about your dining experience beyond the food. Not what I expected of a hotel that says they are luxury hotel.
Fares Sat, 19 October 2024
Exceptional
Nickie Mon, 14 October 2024
Very good
Liked: Great location. Homey feel
Paweł Mon, 14 October 2024
Exceptional
Mario Tue, 8 October 2024
I recommend this hotel to...
Liked: The staff were very kind. Everyone was very nice. The rooms were extremely decorated even the pool area. Had a separate lounge area with multiple beverages and even Candie.
Disliked: I liked everything about the property. The pool could’ve been a little bit bit bigger.
Khadija Mon, 7 October 2024
Poor
Liked: There was construction going on outside our room. It was very noisy early in the mornings. We were not advised of this at the time of booking. Room hygiene also an issue.
Kerrie Mon, 7 October 2024
Great experience! Staff was super...
Liked: Room was spacious
Disliked: We only got 2 towels and none were replenished