Palihouse West Hollywood Guest Reviews
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Write a review
Kimberli, Calimesa, visiting Saban Theatre Mon, 1 June 2015
Great place to stay, will definitely stay here again. Walking distance to tons of places (Farmers Market, Beverly Center, Saban Theater). The onsite restaurant/bar had good food and friendly staff. Lots of local eateries and shopping. Tons of fun.
Liked: Great friendly staff; centrally located.
Disliked: No negatives.
Bombora Wed, 27 November 2024
Very hip hotel with sensational...
Liked: Brilliant hotel with fabulous staff, excellent bar/restaurant and general facilities. Special mention to the valet staff who were brilliant.
Disliked: Not one little thing
Gladys Thu, 21 November 2024
Exceptional
Saida Wed, 20 November 2024
Superb
Vincent Wed, 20 November 2024
Great service and perfect location
Shane Mon, 18 November 2024
Exceptional
Mary Fri, 8 November 2024
Would definitely stay here again
Liked: Staff was awesome - location was great - the aesthetic of the hotel was really well done. The restaurant and pool are great amenities.
Disliked: street noise later at night and early mornings was a bit loud; and while I understand not getting new towels each day, we didn’t get turn down service, emptying of trash, filling of shampoo/conditioner during our 4 day stay.
Emily Thu, 31 October 2024
Highly recommend Palihouse WH. Great...
Liked: The property was absolutely perfect. From the decor, to the location and staff. Would highly recommend and will definitely be returning for my next stay in LA.
Disliked: NA
Elena Thu, 31 October 2024
Not worth the money
Liked: It’s a nice location, nice design and cute restaurant terrace. Almost everyone working at reception was nice and kind.
Disliked: We found service not good. It took a very long time for someone to come to us at the restaurant. Once at the restaurant they were even too lazy to properly put a fork and knife for us, so they just dropped it to the table next to us. We had to really make so much effort to make the waiter see us each time we came. We felt like we bigger the waiter with our requests. And it felt ridiculous to pay 20% tip for all that after. The room was not cleaned well at all. Washed my hair and after for 2 full days the cleaners wouldn’t clean the hair from the floor in the corners. Only cleaned it once we complained. They also wouldn’t clean the table in the room from coffee drops for days, but at that point we were too tired to go complain again. Really all the cleaning services did was put the bed. After all that, we had a confusion with the payment. Felt like people at the reception door communauté between each other and one person has no idea what the other one told us before. We were fully charged for the whole stay when checked in and told that this deposit will be counted after towards the room payment so we would just have to pay extras. We checked out and were charged full amount a few days after we left and the extras as well. Still waiting for “that deposit” to be back on my bank account. Called the receptionist about that double looking payment and they didn’t even apologise. Spoke to me like they can’t care less and told me they can’t help and only manager can help. Manager didn’t reply for a full day about it and only replied after I’ve called again and again and followed up the by email since first email wasn’t replied to for a day. Just a mess. Definitely not worth the money and won’t come again
Nickie Sat, 26 October 2024
Very good
Liked: Location was great. Safe neighborhood and lovely cafes and restaurants nearby
Richard Tue, 22 October 2024
Meet my needs. Not unpleasant....
Liked: Location was perfect for my trip - visit family in the area. Staff were helpful and friendly. The room and public spaces were accessible for my wife who has mobility challenges.
Disliked: Room service - food was good. Presentation and accoutrements were subpar. Missing silverware. No salt and pepper. Missing the touch that said we care about your dining experience beyond the food. Not what I expected of a hotel that says they are luxury hotel.