Palihotel Hollywood, Hollywood

Quaint and friendly hotel

Liked: Lovely decor - friendly staff
Disliked: The two room suite was not really a two room suite

Exceptional

Very good

Disappointing

Disliked: The general cleanliness was poor, and the staff response to lack of cleanliness was extremely disappointing. When I checked in my room had a huge amount of hair on the shower walls, on the shower drain, and across the floor. In addition the room was very dusty. Despite bringing it up to reception on multiple occasions over multiple days, nothing was done about it. After two days they moved me to a different room, which I appreciated, but the fact remained that they had to move me because the room was never properly cleaned. Also: important to note that they have multiple rooms that don't have exterior windows, only windows facing in to interior hallways. This is not clarified here on Booking.com. The neighborhood the hotel is located in sadly has a large amount of unhoused people in the direct vicinity, and there was a lot of garbage and drug-taking happening on the same block. As a female travelling along I did not feel safe outside the hotel after dark.

Excellent

Liked: Central

Exceptional

Liked: Very friendly staff, close to major attractions, nice amenities.

Beautiful hotel - poor housekeeping...

Liked: The styling and look of hotel is really nice! We had a balcony room overlooking the pool which was especially great.The bar, bar staff and drinks are exceptional.
Disliked: When we arrived at hotel at 3.45pm the room wasnt ready for us even though check in was from 3pm. We had to wait an 1 hour 15 mins in reception before our room was finally ready at 5pm. Even though we expressed how we really needed the room to attend an event the staff didn't do anything to help.When we finally got our room it still hadn't been cleaned - there was a previous guests contact lenses on the bedside table, and an old protein shake bottle on the floor. The body wash and shampoo bottles in shower were also completely empty our entire stay. For the cost of the hotel this wasn't what we expected.We tried to start a fresh the next day only to get extremely rude service at breakfast from a staff member - maybe she really hated her job but to treat guests at a hotel in this way was quite shocking. We had already been on a 3 week road trip at this point staying at numerous places and this was easily the worst experience we had the whole trip.It's a shame, as the hotel styling is beautiful and the day we checked out it seemed there was a changeover of staff who seemed much more helpful and nicer. Maybe we were unlucky!