Palazzo Velabro Guest Reviews
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Write a review
Adrian Sun, 3 November 2024
good.
Liked: The breakfast, the lunch. the dinner. practically everything about the restaurant, food, staff - excellent!The internet worked very well. The location is very good.
Disliked: A wrong description of the room resulted in us not having the beds we expected, we couldn't arrange our family in the rooms as we expected, When we showed the wrong information, it took two phonecalls to booking,com to solve it by adding one of the missing single beds, which was a compromise we were ok with. The staff were polite, but provided too many excuses and arrived at solutions quite late. We were also polite, the discussions were on a friendly tone, but we had to push too much to get a solution.The hotel staff promised to talk to booking.com to remove the "error" in the room description.
Rosemary Sun, 3 November 2024
Great location with very helpful...
Liked: Very helpful reception staff, beautiful room overlooking garden. Lovely outdoor bar. Very friendly staff.
Michael Sun, 20 October 2024
Exceptional
Hemant Sat, 19 October 2024
Great location and stay, with...
Liked: Staff were friendly, especially breakfast, Liza was exceptional service. Rooms were spacious, clean, and comfortable. Good location and generally 20 min walk to lively places. Enjoyed our stay thoroughly
Disliked: The TV did not work in both our rooms for all our stay. There was sense urgency to repair the same, leave alone to compensate us partly. As marriott chain, very very suprised.
Cristina Fri, 18 October 2024
Hope to return!
Liked: Unique, awesome location by lit arch. Convenient location for touring & dining. Very kind staff. Cool suites. Love the little extra touches like free fridge items.
Disliked: Hard to find hotel & carry luggage up long stairs outside hotel.
Daniela Fri, 11 October 2024
Comfy hotel close to everything...
Liked: Nice hotel, great restaurant.
Disliked: housekeeper didn’t change sheets for 4 days stay
Reuven Fri, 4 October 2024
Superb
Liked: Large room. Friendly staff.
Disliked: Nothing.
Lisa Tue, 1 October 2024
Exceptional
Eleanor Sun, 22 September 2024
Exceptional
Liked: Everything, staff was excellent.
Disliked: N/A
Robert Sat, 21 September 2024
A hotel that you want...
Liked: 1. Very comfortable spacious and very clean rooms with a beautiful and functional design. 2. Small but well-equipped fitness center. 3. Good location of the hotel. 4. Breakfast with quality products. 5. I especially liked the staff team. Professional, friendly young people are at the reception and in the restaurant. 6. Although the hotel is small, it has a TV with channels for every taste. We extended our reservation for several more days with the hotel almost completely full. Manager Sylvia made every effort to solve this problem. Thanks for everything.I highly recommend it!
Disliked: Everything was great