Amazing stay great service, amazing...

Liked: Location, view and everything with it
Disliked: N/A

Exceptional

Liked: Everything
Disliked: Nothing

Exceptional

Good

Nice amenities very outdated hotel

Liked: Pacific Palms Resort has the potential to be a 5 diamond resort, however misses the mark where so much potential can be made.On the outside the resort is stunning. Driving into the resort you are greeted with beautiful signage and a friendly gate attendant that guides you on your way. There is ample parking on the right for visitors spending a day at experiencing one the many amenities. To your left a nice driving range and driving straight forward brings you to addition parking for hotel guest.As a solo disabled driver, the amount of handicap accessible parking came as a pleasant surprise as there was so much availability.Upon entering the hotel, the lobby is massive. My front desk check-in experience was very pleasant. The front desk agent was very friendly, welcoming and informative. I'm very used to valet parking so having to self park and unload was not an experience I had expected at a resort. The front desk agent i believe his name was Michael did find a bellman to walk with me to my car and provided services with bringing my luggage up in the cart which was very helpful.The resorts amenities are very nice. The pool area had amazing views, the golf course provides two 18-hole courses, golf carts and a PGA store to add to your collection of goodies. The resort also offers a spa which i did not experience at this time.I did take time to adventure around and noticed some elevators down for maintenance, dined in the bar area and enjoyed shooting pool.I came here for location as it's not too far from la or orange county but still provided you with a nice getaway. While I was here they rang in the new year with a very fun disco new years eve party, however I was not quite prepared. Had I know prior to check in I would have planned to attend the paid event.The bar experience was very fun with friends and food was delicious.
Disliked: Once I entered my room that's where the facade of beauty started to disappear. The size of the room was very decent however the room is very very outdated for a lovely resort. My bed sinked in , my bathroom originally didn't have a shower curtain, bath tub cracked and simply not the cleanest or best kept room. I travel with my own pillows and blankets so I never realized it was missing bedding until my partner wanted a blanket and pillow once he arrived and I stated my room doesn't have any.Trying to call guest services from the phone did not work so he did head down to the desk. Again experience with the front desk was pleasant.

Very good

It was a wonderful getaway...

Liked: It was peaceful and in a beautiful setting for being near LA. Everyone was wondering and helpful.
Disliked: Our only complaint is that there wasn’t an outlet near 1 side of the bed as both of us use CPAP machines at night.

Exceptional

Exceptional