Exceptional

Liked: It's lovely, so impressed. The staff are great, cheerful, and welcoming, good food, well made, and a small but perfectly formed bar. The rooms are comfortable, warm and beautifully designed spaces, we stayed in The Cruise, furnished with rather expensive yachting inspired furniture designs. The bath is the deepest one I've ever seen, and the shower, once I found out how to turn it on, was fantastic.
Disliked: Just two minor things. Would have liked a darker room, but the curtains allow rather a lot of light. Blackout blinds or similar would be more my preference. And the shower curtain rail could use replacing, it's a bit corroded.

Good

Liked: The actual bedroom did meet our expectations however the bathroom didn't feel clean, mould around the edge of shower, sink plug was stuck, paint coming off wall. Parking details are misleading, it says private parking is possible on site @ £10. This is not true ,only found this out when checking in and being told that it was an error on Booking.com, which still hasn't been changed at time of review. We had to park on the road where it's chargeable between 8.30am and 6pm at approx £18-£19 for a day. When we arrived back on the second night at around 22:40 we found the front door locked with a sign saying call this number for out of hours. On calling we were described an alternative way of getting into the hotel. This should have been explained at check-in. The breakfast and breakfast staff were good.

Comfortable

Liked: Breakfast of bacon and eggs was waiting for me as I requested at 8am - ExcellentGreat location, easy walking distance from the station and for the university

Weekend away

Liked: Great little boutique hotel in a great location with nearby parking. Under new management when we stayed who were really welcoming. All staff were really friendly too, nothing too much trouble. We stayed in the cruise room which was a welcome change to the Bland rooms you often get at mainstream establishments.
Disliked: The bed felt a little tired, had to request a hairdryer at reception. No room make up. The lack of room make up was explained that we hadn't displayed the " please make up room " card but there wasn't one in the room. All above very minor issues though. Slightly over priced in my view but would consider again if we were in Durham itself.

Superb

Liked: The theme of the room, the facilities and the staff were lovely. Had a great time.
Disliked: N/A

Great Boutique Hotel in central...

Liked: Unusual, boutique style Hotel.Very friendly staff.
Disliked: No lift.

Good

Superb

Liked: Unique hotel with lovely rooms. Nice and clean!

Superb

Liked: The private hot tub
Disliked: We stayed in the garden room. One side of the mattress/bed had a massive dip in it.