OYO Hotel Mona Lake Muskegon Guest Reviews
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3.1 miles from Muskegon centre |
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Diznerd Sun, 13 April 2025
You get what you pay...
Liked: The TV was wall mounted, which left room to place our belongings on the dresser and off of the floor. The mini fridge was a nice size and seemed clean, but we didn't use it. The room size was great, but the bathroom size was lacking.
Disliked: Booked 1 king, disability access room and was told that they were all booked out for "at least a week", and when reassigning me to a room I told her I should be okay as long as it was 1st floor, and repeated the "One King bed", multiple times. Once that debacle was sorted, things were next complicated by not being able to unlock one of the two main doors to the building, and then having to walk to the other end of the building. Then the room keycard didn't unlock the door and maintenance came and unlocked the door with a key saying "It's probably the battery" and walked away. Once able to access the room, it was a king, but two full-size beds. At this point, I was too annoyed to go back to the office to complain. The walls are very thin and you could hear people talking, and babies crying, down the hall. The towels and blankets were not soft, at all. I felt like I was exfoliating when I dried off with the bath towels, and I've had softer sheets on a hospital bed. The room phone was on the floor, and the outer casing of the microwave was pulled away from the frame, like someone was either trying to open it, or it was damaged. There was water damage on the bathroom ceiling and the shower pressure was mediocre at best. The light over the vanity flickered a lot and the light over the toilet completely burned out, making for a very dark shower.
Teresa Wed, 9 April 2025
Pleasant
Liked: It was ok. No
Candace Sat, 22 March 2025
Amazing bed, that's it
Liked: The bed was incredible
Disliked: Don't expect anything other than a comfortable bed, refrigerator, and a microwave that looks like it was thrown at the wall. Bring a hotel door lock.
Justin Tue, 18 March 2025
Disappointing
Liked: Three staff are mostly friendly. If you need anything, like toilet paper since it wasn't in the room... lol. Or a plunger... you may walk to the front and request one and they will everyday bring you one!
Disliked: The door wouldn't latch completely and this woman kept waking into our room. Also I found a smoking device stuffed in our chair! And ashes in the toilet paper holder! Towels were also not clean and smells of grease.
James Sat, 1 March 2025
Very good
Liked: Friendly staff sift bed large showers very nice
Jamellea Sun, 22 December 2024
Definitely will be a returning...
Liked: Pricing is affordable....
Disliked: no complaints
Daniel Sat, 21 December 2024
Bad
Sarah Tue, 15 October 2024
Turned away.
Liked: They did not honor my reservation and turned me away. No communication prior to let me know they could not accommodate me. I emailed and chatted online with customer service several times letting them know of my late check in, which was acknowledged, and confirmed.To my surprise, I was turned away upon check in.
Disliked: They did not honor my reservation and turned me away. Seeking refund; they gave me a free credit to stay. I would like to be refunded.
Sarah Sat, 28 September 2024
Turned away
Liked: I was not accommodated;I made a reservation in advance and was turned away upon checkin; the front desk attendant stating they were “fully booked” and no one contacted me; I am trying to figure out how to be refunded.
Disliked: I was not accommodated;I made a reservation in advance and was turned away upon checkin; the front desk attendant stating they were “fully booked” and no one contacted me; I am trying to figure out how to be refunded.
Chung Thu, 19 September 2024
Disappointing