Exceptional

Pleasant

Liked: I like the location and the comfy beds.

Good

Superb

Liked: Great facility in a great location.
Disliked: N/A

We had a great time,...

Liked: Perfect location, wonderful service.
Disliked: The air conditioning was not really properly working. Feel like for the level of hotel this is the bedding and pillows could be upgraded.

Exceptional

Beautiful Local Renowned Hotel in...

Liked: This was our first time in Lubbock so we knew nothing about the area, We booked this hotel based on the map location to the Airport and the price. When we arrived we were pleasantly surprised by the location, right next to the Texas Tech Stadium. The overall vibe of the hotel was very welcoming and felt luxurious. It was beautiful and extra specially decorated for the holiday season. It felt very high end but the price was very affordable for our family, we were there only for the night and didn't get to utilize many of the amenities onsite, But they were very appealing had we been there longer I would have liked to take advantage of the onsite restaurant and coffee shop. We did use the business center to print a few things, and it was very easy to use. The lobby was very inviting with free Hot Apple Cider upon arrival. The customer service was amazing and professional. We had a little issue with our toilet and they were very quick to get it addressed in a very professional manner. Also love the nice touch of two complimentary bottles of water in the room.
Disliked: The beds were a little soft for my liking. The GPS directions took us to the back of the hotel, so that was a little confusing with the parking / front door entry navigation.

Excellent place to stay.

Liked: Cleanliness, service and location.

Exceptional