Good

Liked: We loved the Christmas decorations. The valet attendants were very kind and efficient. The hotel itself was nice looking.
Disliked: We had previously stayed at Opal Sands and had a wonderful experience, but unfortunately, this time was a bit of a letdown. Upon arrival, the room had an unpleasant smell, and the cleanliness was not up to standard. The TV kept malfunctioning, and we didn't receive housekeeping service until nearly 3 p.m.—only after we called to ask. When we spoke with the front desk, the staff member mentioned that housekeeping typically waits for guests to request a cleaning. When housekeeping did arrive, the service was subpar, and the staff seemed unfriendly. On our first night, the room phone was also out of order. I called the front desk using my cell phone, and the young lady assured me someone would come the next morning to fix it. However, no one came, and we had to call again before the issue was resolved. Overall, this stay was not as enjoyable as our previous visit.