Passable

Disliked: Dirty towelsElevators are barely functional

Exceptional

Bad

Good

Great location, but the hotel...

Liked: I loved the location of the hotel it’s in the middle of of the centro Historico. They had great vendor close by and the church entrance right in front of the hotel.
Disliked: I hated that the property was so outdated. There was the wall plug cover missing from the outlets. Our room keys would deactivate sometimes twice a day. we would consistently have to go to the front desk to get our keys reactivated. Even when I assured to keep the key away from my phone and in the pouch. They stated that sometimes store magnetic alarm system would deactivate them when all we would do would be go to the church and back. They seem shortstaffed at the front desk. Seemed like I had to wait almost 20 minutes to get my keys reactivated while they checked in other people, they only had one person at the front desk. The room itself wasn’t clean I don’t know if it was the outdated fixtures. The water pressure from the shower wasn’t great. That towels themselves we’re super rough. Probably won’t stay at this hotel again, but if you’re looking for a really convenient location near that center historic this would be it.

Very good

Great location, amazing view, good...

Liked: Location! Walking distance to shops, coffee, restaurants, museums, entertainment. My room’s balcony overlooked the plaza and on Wednesday and Friday there was an orchestra that played an even concert. Also loved that a uniformed officer was standing at the door overnight. I felt very safe.
Disliked: Room got hot in the morning because of the blazing sun’s heat radiating through the sliding glass door. After noon and into the night the room was cold just like I like it.

Bad and upsetting, management needs...

Liked: Location
Disliked: The room given to us #221The AC was noisy There was no hair dryer and when I came out of the shower and called the receptionist I was told that I had to come down in person with my ID and request itI explained the reception that I just came out of the shower and was not able to come down wrapped in a towel to request a hair dryer.The receptionist informed me again that it was the hotels policy and the he was not able to deviate from it.I had to come to the reception to order the hair dryer.Terrible service and customer service service

Was ok

Liked: The location
Disliked: The bed could be bigger and more comfortable more pillows