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AustraliaOmni Louisville Hotel Guest Reviews
Overall Average Score:
Wonderful (4.5 out of 5)
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| 0.5 miles from Louisville centre |
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Katarzyna Mon, 18 November 2024
Exceptional
Cassie Mon, 18 November 2024
Exceptional
Jennifer Sat, 16 November 2024
Exceptional
Matthew Wed, 13 November 2024
Exceptional
Quinn Wed, 13 November 2024
Passable
Carrie Mon, 11 November 2024
Exceptional
Robert Fri, 8 November 2024
Exceptional
Brandy Sun, 3 November 2024
Exceptional
Lucy Thu, 31 October 2024
Very Corporate
Liked: The pool and gym are fantastic and the key reason to stay at the hotel. The gift-hat shop is also excellent, and the market, when open, has a lot of choices and great gourmet Southern foods.
Disliked: It is a stale, cold place with no Southern charm at all. You could be in NY or Chicago. It is corporate and dull. It is expensive yet the service is not great in terms of the extras - dry cleaning, etc. What I found most bizarre was the rules about taking sports drinks into the pool. As a swimmer, I take a bottle of water with me to swim. You are not allowed to have a water bottle, even one provided by the hotel in your room. No water bottles of your own. The excuse is that it is a restaurant, and they offer free water. But the free water station was broken and required several small plastic cups - not environmentally great. So I had to swim laps, exit the pool area and go to the gym for water, and then walk back to continue laps. Very corporate-rule based and not hospitable.
Robert Tue, 29 October 2024
Our first stay several months...
Liked: Location, cleanliness and staff was friendly.
Disliked: Our TV worked sporadically our first night. Engineer was very kind in trying to fix it, couldn’t that night. Changed TV out the next day and the same problem occurred. We were able to change rooms so that helped. The lobby bar never had enough staff, 2 bartenders and no servers. We had to form a line like at a stadium, not right. The front desk told me I could have late checkout 2 days before I wanted it. The day of checkout, another front desk said they had no record and I would have to pay 50 dollars, ok, just be consistent please. The valets were nice but need more training, get ladies door first and don’t just mill around at the desk.
