Very Corporate

Liked: The pool and gym are fantastic and the key reason to stay at the hotel. The gift-hat shop is also excellent, and the market, when open, has a lot of choices and great gourmet Southern foods.
Disliked: It is a stale, cold place with no Southern charm at all. You could be in NY or Chicago. It is corporate and dull. It is expensive yet the service is not great in terms of the extras - dry cleaning, etc. What I found most bizarre was the rules about taking sports drinks into the pool. As a swimmer, I take a bottle of water with me to swim. You are not allowed to have a water bottle, even one provided by the hotel in your room. No water bottles of your own. The excuse is that it is a restaurant, and they offer free water. But the free water station was broken and required several small plastic cups - not environmentally great. So I had to swim laps, exit the pool area and go to the gym for water, and then walk back to continue laps. Very corporate-rule based and not hospitable.

Our first stay several months...

Liked: Location, cleanliness and staff was friendly.
Disliked: Our TV worked sporadically our first night. Engineer was very kind in trying to fix it, couldn’t that night. Changed TV out the next day and the same problem occurred. We were able to change rooms so that helped. The lobby bar never had enough staff, 2 bartenders and no servers. We had to form a line like at a stadium, not right. The front desk told me I could have late checkout 2 days before I wanted it. The day of checkout, another front desk said they had no record and I would have to pay 50 dollars, ok, just be consistent please. The valets were nice but need more training, get ladies door first and don’t just mill around at the desk.

we will stay again

Liked: We had a few minor issues at check-in which prompted contact with the manager. She listened to our concerns and workedwith us for a resolution. We really appreciated her listening to us and helping us.
Disliked: na

Superb

Horrible- would like a booking.com...

Liked: They got our room wrong- got a double bed- they were supposed to credit me $100 and I have not received it. They were supposed to bring a basket to our room with chocolates and we only got a small bottle of bourbon. Our room was hot- had thermostat set at 67 and we both couldn’t sleep because of room too hot
Disliked: Poor customer service-

Exceptional

Liked: Great location & excellent service

Very good

Exceptional

Overall good

Liked: It was located next to the KFC Yum center, and it was a very clean hotel.
Disliked: The amount of money it cost just to park your car after paying for the price of the hotel.. it either needs to be less or included. There was not a lot of late night options for food.. phones was not working. I had to continue to walk down to request anything…. Room service was not an option during my stay.