It is an extremely nice hotel; great amenities. Great views of downtown Dallas and convenient to concert location. The bed was comfortable and bathrooms nice and big. The hotel has 3 restaurants, but I only went to the sport bar and grill that has 100s of TVs, great prices, and good food. Great overall experience.

Liked: 5 star all the way.

Very nice.

Liked: The food that we could get was very good; beds were very nice; room was great after we figured out to use the green switch.
Disliked: No soda machines; places to eat shut down too early.

Booked hotel for my son to attend Linkin Park Concert. Was very impressed with ease of checking in and also extending our stay. Hotel was quite impressive and quality matched some mid eastern 5* hotels I have stayed in.

Liked: Everything else.
Disliked: Pricey.

Superb

Liked: Good location, comfortable beds, nice view from window.
Disliked: Little bit pricey. Wi-fi for money - you are serious?

Very good

Exceptional

Liked: Accessibility and friendliness.

Marco, the bartender, is the...

Liked: I stayed at this hotel with a few friends for a getaway weekend. We met Marco, the bartender, at the Texas Spice restaurant. He was amazing! So friendly and kind. He really made our Friday night even better; I definitely recommend you go and meet him and try his amazing drinks. He is definitely in the right job!!!!
Disliked: On Saturday, me and my friends went to the pool upstairs to hang out. The bartender, Gary, was not nice at all. He was looking at us with a rude face and was not at all friendly. I felt a lot of judgment when ordering drinks. When he asked if I wanted to tip him, I kindly said "No, sorry" and he responded rudely saying "Ok so your not going to tip me at all", and pulled the check away. I didn't feel like he deserved a tip given how rude he was beforehand when we were trying to order drinks. I did not appreciate this at all.

OMNI Dallas Downtown always my...

Liked: I was in a hurry to check in and the parking attendants advised using Self Parking instead of Valet. Saved a lot of time and parking in the garage was close to the elevators to the Lobby. Front Desk clerk was welcoming and efficient doing my check in. Explained that my family member canceled plans to travel with me, so I was offered a King room from the 2 Queens I booked. The room was on the 20th floor, all the way down the hall far from the elevators, adjacent to a suite, with a beautiful view of downtown Dallas, not the freeway side. Room was immaculate. Bathroom spotless. Bed so comfortable. TV in the bathroom on the mirror so I watched English Premier League soccer uninterrupted from the living room while in the shower. Comfortable sitting chair in the room. Housekeeping was marvelous, polite. Allowed me to check out at noon instead of 11am. A kind porter delivered a luggage cart to my room upon leaving and walked me to my car.
Disliked: Wish the lighting in the room was brighter in some places. Another floor lamp or new recessed lighting would help. A rainstorm interrupted the TV (apparently a satellite system?) for some time. Suggested to the hotel the television system should be upgraded to fiber optic / streaming to prevent signal losses.

Exceptional

unprofessional and staff is fueled...

Liked: location
Disliked: Staff didn't advise me that downgrading my room from suite to regular would result in same charge.They misrepresented their relationship with Booking saying they didn't know the suite was 2x the cost.If I had known, I would have stayed in the suite. The manager and then central office only refunded 200 of 1100 overcharge for a room not used and for which they rented out. Sketchy from front desk to office.

Exceptional

Superb