Liked: Incredibly friendly staff. Very nice hotel. Wonderful location.

It was New Year's Eve. We let the Valet park our large, awkward Dually pick up truck for us and were greeted warmly by front desk staff. Our room was pleasant and clean. It had a mini fridge and comfortable bed with nice linens and a comforter, with a view of the indoor atrium area. The atmosphere was festive. The walk to our concert was too short (!) (less than 5 minutes to the Jefferson Theatre, an awesome concert venue for an unforgettable Jason Isbell concert - check him out!), because we were enjoying the lovely Pedestrian Mall shops and holiday atmosphere. A restful night. Friendly valet brought our truck around promptly, and we were on our way home. Excellent hotel, had a great time!

Liked: Everything!
Disliked: None!

Superb

Exceptional

We won’t be staying here...

Liked: Location
Disliked: Room wasn’t ready for us at 4:00PM. The hotel was accommodating a large group, allowing them to stay all day, well past normal check-out times. As a result we had to leave to attend our evening plans without having access to our room. This was a huge disappointment for us, and the hotel didn’t offer a discount for the inconvenience.

We had a good time...

Liked: The location is excellent. It is right on the downtown alley with so many shops and restaurants so we didn't have to drive anywhere else. The hotel does have a hot tub and sauna that were amazing but for some reasons aren't listed on Booking.com or the hotel's website, which was unfortunate since the hot tub is definitely a selling point to me. The hotel was renovated recently and their lobby/bar and restaurant space is beautiful and we loved sitting there enjoying the view and people watching
Disliked: The price is a bit steep but we did visit during mid October (a popular time to visit Charlottesville). The housekeeping could be improved. We booked the hotel for 4 adults (2 Queen beds) but there was only 3 bath towels. We called the front desk and they brought the extra towels up right away. But the funny thing is they gave us 3 extra towels (does this mean the towels only come in set of 3 for a 2 Queen bed room? lol). Another thing is that we didn't receive any complimentary water bottle in our room. We didn't notice that until the next day of checking out since we have our own water bottles.

Looking forward to return visit.

Liked: The staff were competent and pleasant, helpful and observant.
Disliked: It wasn’t a dealbreaker but I prefer a bathtub.

We had a very nice...

Liked: They were very accommodating when we had a schedule change, and when we got there, the staff were lovely and the place was beautiful. I was impressed by the quality of the craftsmanship in the rooms, which showed they really take care to provide a beautiful functional space.
Disliked: No complaints.

Very good stay

Liked: Location, food snd drinks.
Disliked: Housekeeping didn’t come regularly

Exceptional

Liked: The location and the hotel was very nice,, beautiful decor, comfortable rooms
Disliked: Would have like some informal food options

Superb

Disliked: Nice hotel, love the atrium. Staff were very nice. Location was right off of main street which, if you like food, is a huge bonus.