Complaints were handled in a good manner; no free breakfast but free parking; overall, it was okay but the heat situation which caused very disrupted sleep made it disappointing. Remodel is "in the works" according to morning clerk.

Liked: $20 restaurant gift card due to heat. Free hot chocolate. Free, first come, first served parking. Great location.
Disliked: The room heat was all controlled by the front desk which we had adjusted upon check in to 70 degrees, but after returning for the night the room temperature was 76 and we had to call for an adjustment again. I woke up several times throughout the night because it still stayed hot. The clerk apologized in the morning and gave us a $20 restaurant gift card.

Exceptional

Liked: Central location and relatively affordable. Room was clean and had everything I needed for a short stay. Staff was very helpful and kind.
Disliked: In the middle of the city, so its never quite silent.

Exceptional

A clean and comfortable hotel...

Liked: The hotel was absolutely clean and very well located. The staff is always friendly and willing to help.

Very good

Nice stay!

Liked: It's very near the city center. 25 minute walk to main attractions like Millennium Park, Macy's, etc. The room was very clean and modern. The heat worked well.
Disliked: The Wi-Fi didn't work well, it was very warm but luckily the windows opened, paying for parking even though it's their own private lot just for hotel guests, loud neighbors though that's not their fault.

Very good

Small and charming hotel in...

Exceptional

Liked: Everything was great.
Disliked: You could have a bigger parking lot.

Won’t return

Liked: Staff was amazing
Disliked: First the main room door did not lock. Door aWhich way I feel very unsafe. Unfortunately I didn’t know this until later at night. Also, I went there last year and had an amazing experience. This time around. They had a horrible parking situation as well as getting waking up at 8:30 A.M. by the cleaning staff to see if I checked out yet. As well as the cleaning staff yelling in the hallways at 9am when checkout. TIME is 11. As well as hearing dogs barking in the morning and running into dogs in the morning. I booked this facility since they said they don’t have dogs allowed, and I’m highly allergic.