Very good

Liked: Very spacious, modern, convenient location!

Very good

Best place we've stayed in...

Liked: Location is unbeatable. Room was very comfortable and spacious and modern. Loved the shared outdoor lounge area and view. My son especially enjoyed the breakfast. Will return for sure.
Disliked: Loved everything!

Exceptional

Very good

Liked: Location
Disliked: Air conditioning couldn't be adjusted.Noise of chairs scraping above in the cafe.

ABSOLUTE DISAPPOINTMENT! NEVER TO STAY...

Liked: THE ONLY HIGHLIGHT OF OUR STAY WAS THE BREAKFAST AND THE VERY FRIENDLY STAFF DURING BREAKFAST.
Disliked: WHEN I HAD SPECIFICALLY ASKED FOR A ROOM WITH AN OCEAN VIEW WITH BALCONY AND HAD INITIALLY BEEN GRANTED THIS AND THEN TO BE TOLD NOT POSSIBLE AND THAT WE WOULD HAVE AN 'INTERIOR ROOM' WITH NO WINDOW WE IMMEDIATELY MADE CONTACT WITH RECEPTION AND TOLD WE HAD TO UPGRADE WITH A FURTHER $60.00 CHARGE. WE ACCEPTED THIS AND UPON ARRIVAL WE WERE GIVEN A ROOM STILL WITH NO WINDOW BUT A GLASS OUTLOOK TO THE STREET AND A LITTLE OF OCEAN. I HAD WANTED THIS STAY TO HAVE BEEN EXTRA SPECIAL AS WE WERE CELEBRATING OUR 49TH WEDDING ANNIVERSARY! WHEN WE ENTERED OUR ROOM WE HAD 2 SINGLE BEDS!!!!! I WAS BEYOND SHOCKED AND CLEARLY FRUSTRATED WITH THE WHOLE BOOKING AND VOWED TO NEVER STAY AGAIN. THE ROOM ITSELF WAS CLEAN, BUT NO WATER IN FRIDGE! I WAS NOT GAME TO ASK FOR ANY IN CASE WE WERE CHARGED AGAIN. I DID RECEIVE A PHONE CALL FROM RECEPTION APOLGIZING FOR THE 2 SINGLE BEDS BUT THERE WAS NO MENTION OF A CHANGE IN ROOM ONLY A $40.00 DEDUCTION FROM THE "UPGRADE" WE HAD TO PAY. PARKING WAS ANOTHER ISSUE. WE HAD TO PAY A FURTHER $20.00 FOR PARKING OR LEAVE OUR CAR IN THE STREET. WITH THE CRIME RATE SKYROCKETING IN CAIRNS WE WERE NOT LEAVING OUR CAR IN THE STREET. SO WE HAD TO USE THE PARKING IN THE NEXT BUILDING WHICH MEANT LUGGING OUR LUGGAGE ETC FROM 2 DIFFERENT LEVELS. WE ARE 71YRS & 67YRS OF AGE AND THIS WAS ANOTHER DISAPPOINTMENT TO OUR SPECIAL WEEKEND AWAY.!RECEPTION HAD 2 LADIES, ONE WAS VERY HELPFUL(SHE RUNG OUR ROOM TWICE APOLOGIZING FOR THE ERRORS MADE DURING BOOKING) BUT THE OTHER WAS NOT HELPFUL, CURT AND DEFINITELY NOT WELCOMING.

Overall the hotel is nice,...

Liked: Convenience
Disliked: The noise from the roof top bar of the chairs dragging along the ground every morning & night when staying on the floor below it

Exceptional

Superb

Liked: Location was spot on, close to the Promenade and ferry dock. A lot of restaurants around the property. The restaurant on the roof had a great view, food was ok.
Disliked: The room felt a bit small