Poor

Disliked: I recently had the pleasure of staying at this hotel and I can honestly say it was a deeply disappointing experience – one that I wouldn’t wish on my worst enemy, unless they are a fan of uncomfortable stays in dated accommodations. The room I was given bore almost no resemblance to the photos I had seen online, which frankly must have been taken decades ago and probably during the more optimistic years of the building’s existence. What they forgot to mention in the online description was that the room looked like a time capsule from the 80s, but without any of the charm.Now let’s talk about the bathroom. If you can even call it that. The bathroom had a jacuzzi that didn’t work, it looked like it was installed 30 years ago – old tiles, peeling paint and a shower,The photos on the website might lead you to believe that you are stepping into a serene, well-kept oasis. In fact, it was more like a forced trip back in time to when this hotel was probably last updated - probably sometime in the late 90s, just before they decided to just stop trying. The hotel is definitely not 4*, To sum it up, the only thing that was "luxurious" about this hotel was the level of delusion they must have in their marketing department. I would not stay here again, especially when there are plenty of other hotels around that actually live up to their photos and at least have a semblance of modernity.

Passable

Good

Liked: The falls view
Disliked: Hotel seems a little run down

Good

Awesome best rated view of...

Liked: The best view of the Horseshoe Falls of all Hotels. Summer at the front desk was totally Awesome as She upgraded a second floor view of the City to Suite #729. Applebee's is right on site with amazing gourmet meals. The twin Queen beauty rest beds are so comfortable.
Disliked: My car broke down out front and CAA replaced the old factory battery with a Top of the line one. The Oakes overlooking the Falls Hotel staff were very understanding of my plight. The very warm Pool, Hot whirlpool tub and Sauna were pristine without chlorine scent. Free coffee 24/7 only from the Lobby which enables meeting fellow guests.

Exceptional

Passable

Liked: Everything was clean
Disliked: False advertising a hotel which ended up being a motel. My room was in the motel section sold to me at the price of a hotel. Very disappointing

Terrible

Liked: This property is more or less a Motel.not up keeping at all ..
Disliked: Rooms, Carpet very unclean.

Very good