Exceptional

Good

Passable

Exceptional

Very good

Liked: Great staff, nice location, would definitely stay again
Disliked: There was banging outside my room on my last night, not the hotels fault, just other guests

Superb

Disappointing

Liked: Distance to city on footFood served at breakfast was tastyFriendly man at reception although not ultimately able to do much to help usFamily room was a good sizeBeds comfortable
Disliked: Car parking is a serious joke: we got there from England with no space for the car and had to risk leaving it in a loading bay as there was nowhere on the street. When we finally paid for a space for our remaining 2 days, found there are 7 pokey spaces tucked down a very tight alley, which staff block with 4 cars on a daily basis, which resulted in us being stuck in our parking space at the very end of the horribly tight car park, risking scratching our car. For €22 per day, we do NOT expect to be trapped in by staff cars which wasted a good half hour of our day having to ask reception guy to get them to move, which ended up being a chaotic mess due to the difficulties moving cars in and out. I spent the whole breakfast the next day stressing if we would again be blocked in and risk our onward journey being delayed. When you pay for a service, you don’t expect to be met which such difficult and stressful circumstances, and such a relaxed attitude about it ‘just being the colleagues’ cars’ which clearly happens on a regular basis, again is not acceptable. We received no apology for this upheaval and a refusal of a refund until the manager would be on site, which again when we needed to leave early was not helpful or compassionate in the slightest.Secondly, the lady at breakfast was both unhelpful and impolite- she did not greet us with a smile or any words when we entered the breakfast room, offer coffee or give us seating instructions. When my friend asked her for help with the Nutella machine, she responded with a hostile comment about the cup she had chosen to use for water and ignored the question. My friend felt chastised for using the wrong glass and had the glasses for water been placed in view (as opposed to hidden under a dark, black cabinet), she would have been able to use the ‘suitable’ glasses. But she had asked the staff member for help about something completely unrelated!

Exceptional

Exceptional