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Novum Hotel Hagemann eee
Novum Hotel Hagemann, Vogelhuttendeich 87, Hamburg
Area: Hamburg City East - Marienthal
(Map)
3.6
HOTEL RATING: 
GOOD
3.6 out of 5 (279 Ratings)
4.1 miles from Hamburg centre
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Hotel Description
Set on Europe's biggest river island between the Norderelbe and Süderelbe this family-run hotel in Hamburg's Wilhelmsburg district offers maritime-style interiors and free Wi-Fi. A varied breakfast buffet is provided from 06:30 every morning. Spacious contemporary-style room with full-length soundproofed windows and a cable TV are offered at Novum Hotel Hagemann Hamburg Hafen. All rooms have a private bathroom with hairdryer and toiletries. Veddel S-Bahn Train Station is a 15-20-minute walk or a 3 Station bus ride (5-minutes) from Novum Hotel Hagemann Hamburg Hafen. From here Hamburg Central Station is just 3 stops away. The Lion King Musical Theater is a 10-minute drive away. On-site private parking is possible for a fee.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
w
Non Smoking
r
Pets Allowed
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
q
Accessible
Other Amenities
` Room Service
` Safety Deposit Box
` 24-Hour Front Desk
` Elevator
` Packed lunches
` Heating
` On-site parking
` vending machine
` Family Rooms
` Free Wi-Fi
` Non-Smoking Rooms Available
` Parking Available
` Key access
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Free face masks
` Food delivery
` Electronic room key
` Audible alarm
` CCTV security in common areas
` Daily disinfection
` Kid-friendly dinning
` Luggage storage & lockers
` Non-smoking property
` Restaurant (special diets available)
` Soundproof rooms available
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Professional cleaning services
` Allergy-free rooms available
` Pets allowed (charges may apply)
` Takeout dining services available
` Parking available (charges may apply)

Novum Hotel Hagemann Guest Reviews

Overall Average Score: 
Good (3.6 out of 5)

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5

Exceptional - 5.0 out of 5

Adzayao Fri, 4 October 2024

Exceptional

2.5

Fair - 2.5 out of 5

Irina Sun, 29 September 2024

Passable

Liked: Very clean, easy transportation to city center
Disliked: Bus station just under the room window, very noisy during the night. Staff does not speak English and was not helpful at all

4.5

Wonderful - 4.5 out of 5

Peter Thu, 26 September 2024

Valuable stay in Hamburg

Liked: Clean and tidy room, marvelous breakfast on a reasonable price. Public transportation was more than enough to reach my destinations.

0.5

Poor - 0.5 out of 5

Kristi Fri, 6 September 2024

Short and bad. Worst experience...

Liked: Front desk staff was so rude we were unable to even check in. Would not help us with parking even though it was listed as an amenity. Bad location, and felt unsafe. We finally left and found another hotel.
Disliked: We never even made it to a room. Front desk staff wouldn't answer any questions, told us too bad we couldn't park and refused to help us. Another guest tried to help us, but we eventually just left since we couldn't even get checked in for our reservation.

3

Pleasant - 3.0 out of 5

Javier Thu, 5 September 2024

Pleasant

5

Exceptional - 5.0 out of 5

Peter Sat, 24 August 2024

Exceptional

2.5

Fair - 2.5 out of 5

James Tue, 20 August 2024

wouldnt stay again

Liked: breakfast was reasonable. price for hotel ok.
Disliked: worst pillow ive ever seen or slept on. I rolled up my sweater and used that as a pillow instead. location also not great, pretty ho hum.

0.5

Poor - 0.5 out of 5

Ali Thu, 8 August 2024

Bad

Liked: Nothing.
Disliked: The room was dirty and hadn't been cleaned for a long time. As a result, the room was full of spiders everywhere, and even a large black spider was living inside the hairdryer

3.5

Good - 3.5 out of 5

Gábor Mon, 5 August 2024

Interesting experience, but not so...

Liked: It was an extremely interesting experience to stay here. The accommodation itself wouldn't be bad as the room and bathroom were correct, same goes for the breakfast (with some comments).The location is not too bad either: there is a bus service that runs frequently (you can also buy a ticket or day ticket online (hvv - ÖPNV Tickets & Fahrinfo), but you can walk into the city centre in about 60-80 minutes.In the evening the place to have breakfast will be a restaurant, and it is not expensive and serves delicious food.
Disliked: The difficulty and complexity of parking is shocking. I don't know what experience the staff may have, but they are very strict in listing the rules and not looking through the eyes of the guests.Parking cannot be booked in advance, only once you are there. But then obviously there is not necessarily a space available. So I parked on the street the first night - irregularly, because although parking is free on the street in front of the accommodation, there is no free space. This is pretty much true of most of the surrounding streets, where you don't have to pay, there are almost always full houses. But after a certain distance, you don't really want to leave your car there...After my first night parking on the street, the next morning I kept asking when there would be a free space, and when there finally was one, I took it - unfortunately, it doesn't work either, that they tell you when a parking space is available, you have to be at the reception and wait and wait. This is pretty bad and inconvenient.Check in is pretty quick - if you are the only one there. If there's someone else, you have to wait a long time. You always have to hand in the key and wait through the check-in line, and the same thing when you want to pick up the key.They could not charge my credit card (this was possible at every other places) and booking.com kept sending me notifications that my reservation might be cancelled. I ended up paying on the spot - as had been agreed beforehand...Breakfast is fair, but sometimes they wait to refill the meat and cheese: the portion they put out at a time is enough for about three or four people... then you have to wait for a refill. There is a lady at breakfast who asks for the room number without any greeting and smile - we had the feeling she must have served somewhere in North Korea before, because she kept such an eye on everything (except the refill).However, we got used to the accommodation over time :-)

3.5

Good - 3.5 out of 5

Natalia Sun, 4 August 2024

Good

Liked: The location: easily reachable with public transport (bus and SBahn). Breakfast is ok.
Disliked: No air conditioning, so you need to keep the windows open which makes it very loud (road and workshops right next to the hotel).

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Novum Hotel Hagemann Vogelhuttendeich 87, Hamburg