Novum Hotel Hagemann Guest Reviews
Write a review
4.1 miles from Hamburg centre |
Write a review
Adzayao Fri, 4 October 2024
Exceptional
Irina Sun, 29 September 2024
Passable
Liked: Very clean, easy transportation to city center
Disliked: Bus station just under the room window, very noisy during the night. Staff does not speak English and was not helpful at all
Peter Thu, 26 September 2024
Valuable stay in Hamburg
Liked: Clean and tidy room, marvelous breakfast on a reasonable price. Public transportation was more than enough to reach my destinations.
Kristi Fri, 6 September 2024
Short and bad. Worst experience...
Liked: Front desk staff was so rude we were unable to even check in. Would not help us with parking even though it was listed as an amenity. Bad location, and felt unsafe. We finally left and found another hotel.
Disliked: We never even made it to a room. Front desk staff wouldn't answer any questions, told us too bad we couldn't park and refused to help us. Another guest tried to help us, but we eventually just left since we couldn't even get checked in for our reservation.
Javier Thu, 5 September 2024
Pleasant
Peter Sat, 24 August 2024
Exceptional
James Tue, 20 August 2024
wouldnt stay again
Liked: breakfast was reasonable. price for hotel ok.
Disliked: worst pillow ive ever seen or slept on. I rolled up my sweater and used that as a pillow instead. location also not great, pretty ho hum.
Ali Thu, 8 August 2024
Bad
Liked: Nothing.
Disliked: The room was dirty and hadn't been cleaned for a long time. As a result, the room was full of spiders everywhere, and even a large black spider was living inside the hairdryer
Gábor Mon, 5 August 2024
Interesting experience, but not so...
Liked: It was an extremely interesting experience to stay here. The accommodation itself wouldn't be bad as the room and bathroom were correct, same goes for the breakfast (with some comments).The location is not too bad either: there is a bus service that runs frequently (you can also buy a ticket or day ticket online (hvv - ÖPNV Tickets & Fahrinfo), but you can walk into the city centre in about 60-80 minutes.In the evening the place to have breakfast will be a restaurant, and it is not expensive and serves delicious food.
Disliked: The difficulty and complexity of parking is shocking. I don't know what experience the staff may have, but they are very strict in listing the rules and not looking through the eyes of the guests.Parking cannot be booked in advance, only once you are there. But then obviously there is not necessarily a space available. So I parked on the street the first night - irregularly, because although parking is free on the street in front of the accommodation, there is no free space. This is pretty much true of most of the surrounding streets, where you don't have to pay, there are almost always full houses. But after a certain distance, you don't really want to leave your car there...After my first night parking on the street, the next morning I kept asking when there would be a free space, and when there finally was one, I took it - unfortunately, it doesn't work either, that they tell you when a parking space is available, you have to be at the reception and wait and wait. This is pretty bad and inconvenient.Check in is pretty quick - if you are the only one there. If there's someone else, you have to wait a long time. You always have to hand in the key and wait through the check-in line, and the same thing when you want to pick up the key.They could not charge my credit card (this was possible at every other places) and booking.com kept sending me notifications that my reservation might be cancelled. I ended up paying on the spot - as had been agreed beforehand...Breakfast is fair, but sometimes they wait to refill the meat and cheese: the portion they put out at a time is enough for about three or four people... then you have to wait for a refill. There is a lady at breakfast who asks for the room number without any greeting and smile - we had the feeling she must have served somewhere in North Korea before, because she kept such an eye on everything (except the refill).However, we got used to the accommodation over time :-)
Natalia Sun, 4 August 2024
Good
Liked: The location: easily reachable with public transport (bus and SBahn). Breakfast is ok.
Disliked: No air conditioning, so you need to keep the windows open which makes it very loud (road and workshops right next to the hotel).