Novotel Vines Resort Swan Valley Guest Reviews
Write a review
Write a review
Bijal Wed, 12 February 2025
Exceptional
Liked: It good
Sussan Tue, 11 February 2025
Exceptional
Brendan Tue, 11 February 2025
A bit dated. Generally, just...
Liked: The check-in process was relatively simple and the reception staff were very nice. Bedding was comfortable and room was generally clean.
Disliked: Firstly, there is only one luggage trolley available which isn't ideal for more than an overnight bag each.Secondly, the air-con in our room did not function. It was 38 to 40 degrees, so very uncomfortable in a closed room. No maintenance people arrived until my wife complained after the wedding we attended on site at around 11PM. One of the reception staff came down and flicked a switch in a board and got it working. 3 other rooms of the guests from the wedding also had the same issue.Thirdly - There is no complimentary water available. the minibar was full of typically over priced soft drinks and alcohol but the only water was available at the cafes or reception for purchase.Overall, the stay was poor. We had stayed many years ago and it was very dated then. Not much has changed.
Renee Tue, 11 February 2025
Very good
Timothy Mon, 10 February 2025
Epic, wonderful experience, will be...
Liked: First time we been, it was fantastic, hotel great, staff great, room awesome, breakfast was superb,we even had kangaroos come to see us,your staff recommended places so we went. Great day and night, it was my wife’s birthday and she loved every minute.
Disliked: Two things only1. Wasn’t keen on your entertainer, drinking and swearing not for me. But that’s my choice.2. Being charged $36 for using the drink fridge in bedroom. As we didn’t use it. Was re.imburst after I complained when I got home.
Clare Sun, 9 February 2025
Passable
Liked: Lovely view of the golf course, spacious apartment. Close encounter with the kangaroos in the evening made a special experience for our guests from UK.
Disliked: No complimentary water in rooms, red back spider in the bathroom and bathroom was not thoroughly cleaned. Ammonia/urine smell around swimming pool.
Christina Sun, 9 February 2025
Exceptional
Jemma Sun, 9 February 2025
Very good
Katie Sat, 8 February 2025
Exceptional
Sovlike Sat, 8 February 2025
Relaxing stay
Liked: Breakfast had a great choice, items were quickly replenished. Staff quickly cleared tables.
Disliked: Evening meal was slow, we had a lengthy wait for our food. Not ideal especially when travelling with children