Exceptional

Liked: Excellent location

Exceptional

Liked: Staff were excellent and helpful, the bed was excellent and so comfortable, bar staff very good and food staff very good.
Disliked: Nothing I didn't like

Very good

Stay was comfortable and convenient.

Superb

Liked: The staff were very welcoming and helpful. The room was excellent and the location was so central to everything that we needed.

Exceptional

Disappointing

Liked: Location to city and activities
Disliked: Cleanliness of the hotel, was not up to scratch - hung a shirt on a shelf to dry and the amount of dust that came off with it, had to re wash the shirt. Booked a room with a cot, for baby - no cot in room spoke with reception on the in house line 5 times in 3hrs, still no cot - after going down to reception, a cot was eventually brought in, exactly that - a cot, no mattress - a piece of ply wood on the cot and a sheet. Reception told us they had no cots available hence no mattress - this room was booked months ago They eventually brought in “another blanket” that was not clean smelt like dust and cigarettes. Went and spoke to reception another two times before a mattress was brought to the room, extremely disappointed in the service as baby is still in the age where SIDS is still a high risk with no regard to their safety being upheld here

Exceptional

Very good

Liked: The room was great, location perfect
Disliked: Stairs at front door, I'm on a walking stick, the pool was hard to get in to, spa was worse I hurt myself trying to get out. The bath was hard to get out of too with toilet so close.