Good

Liked: This property has been a good location for our family trip. The room was very spacious and clean, and they had an excellent breakfast just like any other novotel I have been too.
Disliked: Unfortunately when I was checking in the hotel, there was a problem that was ultra customer unfriendly. I book a triple room for 3 people ( family trip) when in the reception I have been told that the reservation is only for 1 person. I showed them the booking reservation and ask why would I book a triple room for 1 person but it was not accepted by the reception and therefore I had to pay extra fee. The reception staff was helpful but again I couldn’t really understand why would such a problem occur.

Good

Liked: The location of the hotel is not that bad. It’s pretty close to restaurants and grocery stores. The room is clean and the bed is comfortable. Breakfast is delicious!
Disliked: There’s no toiletries like toothpaste, toothbrush, shower cap not even a pair of slippers or robe.

Good

Very recomend

Liked: The staffs are very kind, I’ve requested for an early check-in and they let us in even before 9am. And there very helpful to gave us every details of what to do. B’fast was excellent. When I requested for the late check-out, they gave us max until 14:00. And the location is perfect to walk everywhere
Disliked: None

Superb

Great stay overall and any...

Liked: Clean hotel with lovely bar area . Nice pool and gym. Rooms spacious and clean Great selection for breakfast the pancakes and waffles were a hit as were the fresh omelet station
Disliked: We arrived early and were told our room would be ready at 3 came back about 330 and room still not ready although we were given a different room straight away so no harm done . It is not directly on wensceslass square it’s a 5 min walk away which is uphill.

Beautiful city

Liked: Location and staff

Great stay for families!

Liked: We love Novotels for the breakfast buffet and the pool!

A great welcome awaits

Liked: Easy to transfer from the airport to the hotel, although very late the staff were friendly , approachable and spoke excellent English. This made the process very smooth
Disliked: N/A