Novotel London Excel Guest Reviews
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Webb Sun, 13 April 2025
Exceptional
Liked: Fantastic location , Beautiful room my Bed was very comfy . Very clean Hotel Great staff I will definitely be back.
Keeves Sun, 13 April 2025
Exceptional
Helen Sun, 13 April 2025
Very good
Yanica Sun, 13 April 2025
Superb
Peter Sat, 12 April 2025
Very bad
Liked: My stay was very bad, wrong room as room wasn’t ready and was still sent there, replacement room had no view, I had booked a room with a veiw. Also given a room that was not an executive room. No air conditioning. Staff were rude, I was stuck in car park due to barrier breakdown. Offered free drink voucher then told I could only use it for beer or wine! So left it on counter and paid for my drinks. I gave it to another guest to use in the end. Staff were not bothered and very very very rude. All in all a disaster with no compensation offered or even hinted. Bery bad service!
Disliked: Service and being conned. Without compensation
Kirsty Sat, 12 April 2025
Exceptional
Kirsty Sat, 12 April 2025
Exceptional
Linlev Sat, 12 April 2025
Superb
Roselyn Sat, 12 April 2025
Exceptional
Claire Sat, 12 April 2025
Exceptional