Good

Liked: Great location for the excel, great staff and facilities. A very good breakfast.
Disliked: The carpet would benefit from a clean, the pillows are appalling.

Fab staff beautiful clean rooms...

Liked: Lovely staff very helpful allowed us to check in early as requested
Disliked: Only negative was phone in room didn’t work and rang reception but just got music for 5 minutes so had to go down to order

Exceptional

Exceptional

I loved my stay it...

Liked: The staff were so kind and welcoming
Disliked: The dust above and under my bed

Good hotel, nice location.

Liked: I liked the location, the hotel itself, nicely decorated reception and bar area.
Disliked: The only thing that I found to be disappointed was that the room was not clean to high standards, an executive room. A lot of dust, 3 opened bottles of wine underneath the wardrobe which were there even when we left.

Not preferred

Liked: The location was close to the public transport
Disliked: The cleanliness is not up to the mark unhygienic room, during breakfast the tables are not cleaned thoroughly the food under the table not cleaned

Very good

Good

Liked: property was lovely, the hotel is beautiful, room is very clean. everything inside the room as promised
Disliked: before coming to check in, i tried to call the main reception many many times, they kept not picking up or the phone would ring for 4 seconds and then they hanged up on me.after the check in, inside the room i tried to call reception, room service and they NEVER picked up. I was very disappointed with the lack of costumer service