I paid for the room and included the option to cancel up to the night before. I received an email a few days before arrival to check in on-line. When I followed the link to do this, I got part way through, then the web-site kept throwing an "Oops there's been an error" message, and it wouldn't let me complete. So I rang the hotel and checked in that way - no problem.However, when we got to the hotel and spoke to the receptionist to organise access to the room, she informed us the room had been locked for some reason by the lady who I rang to check us in. This was a little inconvenient as time was running short for us to get to the concert we'd booked, in time for the start. It was then they promised to sort it out, and offered us a drink in the restaurant / bar. It was here we were introduced to Anthony, and can't praise the guy enough. Not sure if he was bar manager or something else, but he listened with an interested and sympathetic ear. He instantly authorised a couple of pints of beer (on the hotel) for us, and a little later, when myself and my girlfriend decided to eat there, he even told us not to worry about paying for the meal! Amazing service. He then gave us a sending off gift of another free drink each. So cannot praise Anthony enough. We went from feeling a little glum and let down, to very happy. Well done Anthony and well done Novotel - you need to hang on to this man!

Liked: Room; staff.
Disliked: Room was locked on arrival.

It was okay

Liked: Comfortable bed, spacious room
Disliked: Desk staff looked like they couldn’t be bothered!! No welcome

Poor

Exceptional

Liked: Ideal location

Good value for money

Liked: Great value for money
Disliked: Breakfast wasn’t very hot

Good Hotel

Liked: Hotel was good with a lovely restaurant on site.Location was ok, walking distance to City Centre.

Exceptional

Good

Liked: Location and breakfast were fine. Parking charge was a surprise
Disliked: See above

Not worth it although location...

Liked: Location was good. Also breakfast and fitness facilities
Disliked: Room - safe broken, shower tray blocked, TV wasn’t great. Arrived in room and no beds for the children - had to ask, which was poor as had checked in online and expected room to be ready.

Good

Liked: Bar, breakfast and desk staff wonderful - catered to our bug group!
Disliked: Cleanliness of spa