Superb

Overall it was a great...

Liked: It was a nice hotel in an up and coming area - which felt safe for us to walk around at night. We only used the restaurant for breakfast, which we thoroughly enjoyed as there was plenty of choice. It did get really busy, and on occasions the staff struggled to keep up with demand - despite working really hard.My daughter is coeliac (gluten allergy), and they catered for her at breakfast. There was minimal options, but enough to satisfy her - bread rolls, cookies, and muffins (if I remember correctly).
Disliked: It was a shame that the pool wasn't heated, as we would have been able to use it more, even though the air temperature was cool when we visited in late October.The room was very small when four people were staying in it - family room which contained a double bed and a sofa bed for our two children.

Very good

Liked: The location is very good, close to the city and the beach. The staff were very polite and helpful, 10-10 for the staff. The breakfast was also good.
Disliked: The room is not for a 4 star hotel.Not provide a welcome bottle of water, not have a small nespreso type machine only a boiler for hot water and nescafe. The picture at the room when you choose it is showing that is available a small sofa but has only 1 chair at the desk (the other person has to seat at the bed)When arrived to the floor was under renovation (painting) we thought that they sent us at the wrong floor at first. Wasn't nice and the smell of the paint was very strong. Also at our room the safe box & the hair dryer was not working but we reported and they fix it immediately.

Exceptional

Very good

Very good

Great hotel for families.

Liked: The location, the breakfast and the staff. It was centrally situated in an area that's not overly touristic. Breakfast had a great variety. The staff especially Mohamed at the front door was very friendly and attentive.
Disliked: In an effort to be plastic-free, the hotel didn't provide plastic bag or any other alternative bags for diapers or sanitary pads. No body lotion was provided as well as the cosmetic amenities normally provided in 4 star hotels.

I will never go there...

Liked: The Staff on duty the arrived was a racist. Was never friendly
Disliked: The delay on accommodation

Good