Absolutely appalling, staff were incompetent...

Liked: Absolute disgraceful stay , I booked for 5 days as I was doing Paris marathon , vacation was with my husband & daughter (15 year old) , they put a cot in the room for our daughter & I asked for a change of room , they said they could let us change rooms for 1 night, but I could not stay for further 4 nights ? I went out on the Saturday from the hotel to sort out my marathon number & attend a marathon pre race event , I was called twice by the hotel to come & collect my stuff as we were told we could not stay any longer in the hotel , I got back to the hotel , the lady on reception had very limited interaction regarding this situation & told me she had refunded my money & I had to find another hotel the night before the marathon! I got quite tearful & could not believe this was happening, I was very tearful & stressed especially the night before running a marathon , I had not received any refund of money at this point , but she expected me to find another hotel & pay for it , the hotel allowed us to stay in the room for a further night again charging us more money , we had no other option as Paris was very busy due to the marathon, we stayed in the same room from the previous night , which was left untidy with no beds made , just like we had left it that morning. I was absolutely appalled. I am a 52 year old woman who works for the nhs , I was running a marathon for charity & I was treated like a criminal, this hotel does not deserve nice honest people staying in it , I thankfully found another hotel which was far nicer , although it cost me more money on top of what I had already paid , the peace after running 26.2 miles was worth it , I would never ever recommend this hotel to anyone ever , the worst place I have ever stayed & the staff were incompetent, which did not help my situation

Good

Liked: Very nice staff, good breakfast, excellent location
Disliked: The walls are paper thin, you can hear every single noise coming from the other rooms, the corridors and even outside The pics are a lot nicer than the actual hotel

Superb

Liked: Excellent location, kind and informative staff.
Disliked: Nothing...

Overprice, dirty and fake pictures.

Liked: Good point: • location is goodBad points: • hotel doesn’t look at all like the picture. At this point felt like I got robbed • the hall and the carpets in the stairs and lobby looks extremely dirty and used • we asked for double bed and got two singles bed next to each other • bathroom is disgusting, we had hair in the towels, we didn’t even dare to shower • you can hear everything in that is happening outside your room • looks old and hunted We didn’t even know if we wanted to spend the night. I was ashamed to make my fiancé sleep in this conditions. If I had booked for more then a night I would have not stay.

Exceptional

Liked: Amazing place and perfect location

Pleasant

Disliked: They double charged me a month ago and still aren’t answering my emails. They charged me when I got the hotel and checked in and said they cancel the payment with booking.com but they never canceled it and I paid 30 pounds more at the hotel than the booking.com charge.

Superb

Liked: The location of the hotel is perfect when using the RER from the airport. The room I had was bigger than similarly priced rooms in Paris and had good wifi to allow me to attend a videoconference on Zoom. I liked the big windows and the view toward a relatively quiet street. There was also a complementary bottle of water in the room. The staff was very helpful and nice.
Disliked: There is no elevator so I had to carry my luggage up to the 3rd floor, but I was aware of that reading other reviews.

Exceptional

Pleasant