Norton Park - QHotels, Winchester

Very good

Great

Superb

Very comfortable overall.

Liked: Clean and friendly. Nice pool.
Disliked: Main restaurant lacked character. Felt like a works canteen.

Superb

Very good

Liked: Spar

Superb

Liked: The customer service prior to our stay was 10/10. As it was NYE there were different adjustments and I was aware of them beforehand.The surroundings of the complex were amazingly well cared for from the gardens to the different areas of the hotel.The health and spa facilities were okay, although I was expecting a bit more, considering the capacity of the hotel, but we were lucky and it wasn't too crowdy. A jacuzzi would have made the spa 10/10. Really liked the lockers where I didn't need to bring my own lock or pay for it. Never seen them before.I stayed in the manor house. It was stunning! The decorations, how well cared is everything and our room. Just what we wanted to end and start the year. There was a party in the main building and I couldn't hear a thing! Our views to the lake, made it more special. There is also parking space closer to the manor house which is quite convenient if you carry heavy luggage.Breakfast the next day was 10/10. There was lots of staff around and they were very attentive. It was buffet. Continental and Cooked breakfast. Different options for allergies and intolerances too. All good brands and very well presented, tidy and organised. Plenty of coffee machine to avoid queues and plenty of room to choose where to seat.
Disliked: There were a few cobwebs in our room around lamps, but we had the best time in the hotel and would recommend it 100%. Bedding,towels etc top! Bed very comfortable too. Overall we're very well satisfied with our stay.

Very Clean & friendly place...

Liked: Very clean, great pool, plenty of space and nice surroundings. Also as it was NYE all the staff were very collective and helpful.
Disliked: Be sure to make reception aware if you struggle with mobility - some of the rooms can be quite a distance from reception/spa/restaurants.

Great value for money

Liked: Good food, pool/Sauna etc was nice, room was clean, breakfast was brilliant
Disliked: The bed was quite uncomfortable but that could just be personal preference.

Christmas at Norton Park Spa...

Liked: We loved the Spa. The general happy relaxed atmosphere created by the staff was much appreciated. They were very helpful, providing my husband with a wheelchair and explaining where to go.
Disliked: The wheelchair foot rest kept coming off. It was overdue for repair. The fire doors were not friendly for elderly ladies, like me (75, 8+ stone) pushing a large husband (80, 17+stone) unable to walk more than a few yards. It was a real struggle for me...for us. The young staff were very courteous and friendly and helped when they were around but they were not always, obviously. The fellow guests were helpful too.The lights in the steam room didn't seem to work. They might have worked but I couldn't find the switch and nor could other pool users.It was really tricky pushing my husband in the wheelchair through the room door. On one occasion I inadvertently locked us out because the door closed before I could stop it!I was surprised to find we had so far to go from reception to our room along the chilliest walkway ever! Fine for able bodied guests but tricky for elderly people, one pushing the other in a dodgy wheelchair!Whilst we were staying, (and, being old, we slept late,) there was apparently something wrong with the electrics and noise and discussion outside our door disturbed our sleep. It is always unfortunate when problems of this nature occur but in my experience, some compensation is usually offered. None was forthcoming in this instance. The electrician was apologetic and charming however.We would have loved to have used the swimming pool on Christmas Day but had been told it was not open which was very disappointing. We heard later that it was open to residents. Frustrating!