Northlake Lodges & Villas Guest Reviews
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1.6 miles from Incline Village centre |
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Yuxin Thu, 13 March 2025
Disappointing
Liked: The hotel's location was excellent, with convenient access to grocery stores, restaurants, and Diamond Peak Ski Resort. I also appreciated the quiet heating system
Disliked: We encountered significant issues with both shower rooms in our accommodation. The upstairs shower was installed incorrectly. Upon activation, it dispensed hot water initially, and as the water volume increased, the temperature decreased, rendering it unusable for a comfortable shower. This reversed temperature control is fundamentally flawed.The downstairs shower, while installed conventionally, also presented problems. Despite being set to the maximum heat setting, the water remained lukewarm and only maintained this temperature for approximately 10 minutes before turning cold. This limited duration was insufficient for my daughter to properly wash her long hair.
Jon Tue, 4 March 2025
VERY UNPLEASANT EXPERIENCE
Liked: VERY DIRTY! Grime all inside the sinks and bathtubs. They were not cleaned all all. The coffee machine was disgusting and grimy. The hot tub had no drain plug. Complete unusable. I called and they offered to do NOTHING. Water to the whole place was like warm at best. Both my cousin and I had to take cold showers. The walls and floors are so thin that you can hear every noise and creek from all sides. Very unpleasant. I would never come back here again. Very disappointed at how the staff handled everything.
Adela Sun, 2 March 2025
Dangerous place to stay and...
Liked: The location
Disliked: The worst is that I slipped in the shower (first to use the shower) and there was absolutely nothing to protect me. No bar, no shower mat, no adhesive anti slip stickers. And to top it off, I believe the reason I slipped was because there was residual cleaning products that made it extra slippery. When I fell, I fell hard on the edge of the bathtub. When I finally was able to get up, I already had a huge bump on my backside. The next day, I push through and manage to ski in the afternoon, despite having a very sore bottom due to the very large hematoma, since skiing was the purpose of our trip. As I was getting off a chair lift, my back started to spasm. That was the end of my skiing. I contacted the property of my fall and other issues with the property and I NEVER got a response. I did get a call from someone in Reno, a day or two later, saying they were forwarded my email regarding my stay. I’ve called them back, twice, and left messages both times and I’ve never heard back. My bruise is almost completely gone now, 2 weeks later, but I am still having back pain and my bottom is still sensitive.Because of my fall in the shower, older members of our party were scared to shower so had to revert to using baby wipes.
Olena Sun, 2 March 2025
Superb
Loresa Sun, 2 March 2025
Very pleasing for a night...
Liked: The place was very cozy and makes you feel like you are far from the city. The location is near the church and the grocery.
Disliked: The bed and the sofa bed were not comfortable.
Liran Wed, 26 February 2025
great value and location
Liked: great value
Disliked: the fire place in the unit didn't work, other than that all was great
Sanchez Wed, 26 February 2025
Superb
Liked: I still think they need somebody in person there to talk to...
Sheryl Tue, 25 February 2025
Relaxing
Liked: Large space in the unit
Disliked: Many items in room didn’t work, like lights or the tv volume
Jessica Mon, 24 February 2025
Superb
I.c. Sat, 22 February 2025
Superb
Liked: Nice location and facilities.
Disliked: Hot water is not stable.