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AustraliaNorth Lakes Hotel and Spa Guest Reviews
Overall Average Score:
Very Good (4.15 out of 5)
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Sarah Sat, 19 April 2025
Good
Robert Sat, 19 April 2025
We’ve stayed before several times...
Liked: Meals good. Location great.
Disliked: Room not clean- dirty toilet.Regimented timings for meals.
David Fri, 18 April 2025
Exceptional
Raul Fri, 18 April 2025
Very good
John Fri, 18 April 2025
Exceptional
Liked: Excellent hotel, its the best Ive stayed in in the UK. Lovely comfortable rooms, meals were exceptional, and little touches just added to the experience. Thoroughly recommended.
Sarah Fri, 18 April 2025
Excellent hotel - great for...
Liked: Great breakfast, lovely pool. There were really lovely touches in the room like plates for the kids with their names. A really lovely hotel that puts lots of thought into making people's stay special. The food was really great for dinner and the front of house staff / manager at reception was excellent.
Disliked: I arrived with a 1 and 6 year old at about 6.15pm. We headed to a nearly empty restaurant at 6:30pm and were told there was no space to feed the two kids even for a bowl of chips or some bread and fruit until 9pm. A second staff member was called in and confirmed the wait for food would definitely be 1-1.5 hours even if they could seat us due to my lack of a reservation. The reception staff were excellent and arranged room service of two kids meals in under 15 minutes and the quality of food was excellent. I presume this was due to an event in a separate area and am very grateful for the prompt resolution but think the hotel should give consideration to regular guest service alongside events.
Christopher Thu, 17 April 2025
Exceptional
Victoria Wed, 16 April 2025
Very good
Jake Tue, 15 April 2025
Superb
Katrina Tue, 15 April 2025
Disappointed premium price poor delivery
Liked: Mixed feelings Receptionist was not helpful the card with room number on was so small we struggled to read it We where way out of the way in a noisy corridor blackout curtains are required Pool was lovely warm but busy Shower in changing room are impressive Bed was poorly made duvet was bunched up in cover and cover did not reach side of bed was zip and link without cover over the link Had to ask for tea Biscuits where lovely Restaurant was poorly organised Meal took over 3 hours to be served often having to remind waiters ran out of vanilla ice cream so agreed for clotted cream however the was a small scoop We smelled of smoke following our visit Breakfast again needed to find and ask for items unlikely to visit again
