Norfolk Towers Paddington, London

Perfect for a one night...

Liked: Friendly, welcoming staff Immaculately clean room
Disliked: Nothing

Very good

Liked: Location is super
Disliked: Room a little tight

Above average hotel in a...

Liked: The room was recently redecorated, with quality furniture, carpets, plumbing and many extras. Fluffy towels including face cloth, heated mirror in the bathroom, lit alcove in the shower for sundries. Breakfast was good and plenty of staff to service the tables and replenish food. Receptionists were very friendly and responsive. A lovely stay.

Bad

Exceptional

Nice, clean hotel in an...

Liked: Great hotel in excellent location in central London. Quiet at night which is helpful with young children. Room was very large with a large king size bed and double sofa bed and baby cot all fit in with extra space. Also had a separate dressing room and the bathroom was clean and modern. Mattress a little firm but still slept comfortably. Staff were very friendly and helpful. When we had trouble closing our window at night the reception staff member came straight down to the room and sorted it for us. Breakfast was good had a nice selection of hot and cold food. Only thing I would recommend adding more pastry options and hot chocolate in the drinks machine would be a great addition as well. All in all a great stay in a nice, clean hotel in an excellent location. Would definitely stay again!

Nice find

Liked: The hotel is well located, and the staff is super kind. The room was comfortable and clean. I'd definitely stay there again.

Very good

It was a great stay!

Liked: We had two separate bookings for an Executive Twin room (3 nights) and an Executive Double room (6 nights) because upon reserving online, we couldn't get the latter room for the whole length of our stay. However, during check-in, we were informed that we could get the Executive Double room throughout our 9 nights stay. So yeah, that was a relief as we wouldn't need to check out in between. The room that we got was on the 4th floor with a view of Edna House on Norfolk Square. The room size was good for us and we could put three suitcases on the floor. Bed was clean and comfortable; room and bathroom were clean as well. The housekeeping lady was nice too. We couldn't open the window though. Guess that was understandable. The room temperature could be adjusted too so we wouldn't freeze in the February winter. Overall, we were happy with the room that was given to us.
Disliked: The elevator, like what other guests have commented on before, was indeed quite small. There was only one available. Sometimes in the morning, we'd have to wait for about 5 minutes before we could get into one. Nevertheless, at other times especially after going out, luckily there was no wait. And upon checking out, we couldn't bring our bags down all in one go. We had to make about three trips altogether. I suppose at least, the lift was functioning well and there was one available.