We loved this hotel! The food in the restaurant was delicious. All the staff were friendly. We loved the welcome gift.

Liked: Our room was beautiful. The shower was huge!
Disliked: Everything was wonderful.

Exceptional

Fantastic

Liked: The staff from front desk to housekeeping were all extremely nice
Disliked: Tv and WiFi worked on and off

Great location

Liked: Excellent location within walking distance of Bourbon and the major sights. Large, comfortable rooms.

Pleasant

Liked: The location was excellent for Mardi Gras.
Disliked: Room was meant to be serviced on alternate days and this did not happen. We received conflicting information from staff members as to which day the room was due to be serviced. Had to request clean towels twice before we retrieved some ourselves. By 3pm on the day we were told our room would be serviced it had still not been done so had to request house cleaning. They did arrive promptly after our request.

Exceptional

Liked: Great location to Bourbon St and Parades
Disliked: No breakfast included

Superb

Exceptional

I won't be going back...

Liked: When I arrived at the hotel I was told that they could not allocate my reservation. I showed them my confirmation from Booking.com (Name & #) which they ignored. I called Booking.com who were helpful in calling the hotel & sending emails, none of which were responded to by the receptionist. I was over an hour convincing them that I had a reservation, which they then, mysteriously, located. I have stayed at this hotel many times and the standards have deteriorated considerably in recent months. It's in a great location but the staff, facilities and rooms are sub-standard in New Orleans
Disliked: Attention from staff. Breakfast was expensive, food was cold and took over 30 minutes to deliver

This is the 3rd or...

Liked: Had room service. Ordered with hang tag on door. Food was good and arrived on time.