Exceptional

Liked: A fantastic location in Palo Alto and proximity to Stanford. Very calm and peaceful hotel with comfortable rooms.
Disliked: Seating on the ground floor would be a great idea. Sometimes, one has to wait for a friend or a car, and there is no place to sit.

Exceptional

Exceptional

It’s just a good stay...

Liked: It’s clean and conveniently located at the heart of Palo Alto where restaurants are just walkable distance
Disliked: Nothing so far :)

Disappointing

Disliked: The staff wasn’t very professional and was quite rude.

Our family had a wonderful...

Liked: The building was beautiful and well maintained. Wonderful Japanese gardens. Food was delicious
Disliked: I would appreciate it if there was complimentary coffee earlier on, if breakfast was open earlier and if the restaurant was open later. In the evening the bar seemed too crowded. Elevator was slow.

Very good

Overall good

Disliked: Show space is a bit small. Window shade not able to open/close half way...need to fully open or close.

Not worth the money …lacking...

Liked: Location. Downtown Palo Alto
Disliked: Rooms are small, no full mirror anywhere in room…in fact only mirror is in bathroom … if getting dressed …can’t see full body ..just half and inside bathroom …Toto Japanese toilets make noise all night …also the automatic sensor ..lifts the seat and turns a ,ought inside commode…, making noise as you simply walk by ….They cleaned our room at 4pm …having left the room at 9am ….. we couldn’t go back and rest …had to wait in lobby …never offered anything ..a drink or something for making us wait ….never had turn down service ….