Disappointing and very expensive.

Liked: The staff were pleasant and helpful. The design of the hotel is engaging.
Disliked: When I arrived there was no-one at the reception desk and for a 4 star hotel I would expect someone to be there.My son and I ate in the restaurant at around 5.45pm and there were no other customers. The restaurant was slow to come with the order, I understand that this may be because they make the orders fresh. However, the restaurant got my order wrong and I therefore had to wait even longer for my food and by the time mine came, my son, had finished his. When my food arrived (a vegan club sandwich) the toast was cold and the chips had burned ends. Although the restaurant staff said they had taken this meal off my bill, it was there when I received my bill and I had to question the bill to have it removed. Despite a poor service, the restaurant still added 12.5% service charge. The room was hot and even when I turned the heat down on the thermostat, it was still too warm. A curtain was off its runner and hanging down. The bathroom floor had a dirty floor with dust on the skirting boards. There was only one pair of flip flops provided for the wet room/shower but we had a twin room. The flop flops were also two left feet. There was no water available at breakfast, I had to ask for this specially. Overall, I think this hotel is very expensive and did not deliver the 4 star service that I would expect.

Exceptional

Very good

Very good

Exceeded my expectations in all...

Liked: Everything! In particular Qasam on the reception was helpful!
Disliked: Air conditioner temp.,could not be adjusted

Good but location wasn’t great

Liked: Funky great reception check in experience
Disliked: Couldn’t get a drink at 10.47pm night staff less friendly

Very nice hotel and decent...

Liked: Nice decor and bar.
Disliked: Shower fan was noisy.

Poor. Have stayed four times...

Liked: Location and decor
Disliked: No kettle in room. Had to wait an hour and a half for a kettle to be delivered after three phone calls.Wake up call not received on 6 December .Bathroom not clean on floorTea bags were not replacedDinner took 40 minutes although only three people in restaurant

Very nice hotel , pretty...

Liked: Didn’t have breakfast, very clean hotel.
Disliked: N/a