Good business hotel in center...

I had no problems with...

Liked: We both liked the breakfast. I particularly liked the decaf coffee available in the espresso machine. Custom made omlettes were good, but inexpliecably no option for cheese on my second breakfast
Disliked: Cheese for my omlette, my friend's door card did not work the entire stay. She had to keep going back to the main dexk to get it fixed. very bad service on that. Also, her heater did not work the first night.

Exceptional

Location 10/10

Liked: Front office staff was 10/10. Super friendly & efficient.
Disliked: Upper floors are being renovated atm so during the day it can cause some noise.

Good for location and price...

Liked: The staff were amazing and very friendly and helpful, the location is great, the gym is enough
Disliked: Poorly kept, carpets super dirty, the beds are not very comfy and didn’t feel clean, mould in the bathroom, smell of drains

Excellent choice to visit downtown...

Liked: Breakfast is excellent. The location is very good, less than 10 min walk to the cathedral and Palafoxiana library.
Disliked: I booked a single room for the four of us (2 kids and us) and there was only 1 small bottle of water and 2 towels.

Staff need better training to...

Liked: Location, good parking.
Disliked: None of the staff with which I had contact with (reception and restaurant) were nice or attentive with us.The bathroom in the room was ugly, and the shower was broken. The carpets in the hall leading from the elevators to the rooms is very old, stained, it smells, etc.

Superb

Exceptional