Awesome staff, great breakfast, nice...

Liked: The breakfast selection was the best I've ever seen at a hotel. The room had sufficient desk space for the writing I needed to do and had not only a chair for the desk but also a larger chair for relaxing in (though I'm pretty sure I was in their smallest, least expensive room). But most important of all was the friendliness and helpfulness of the staff. Minutes before checking out I got an email from the Italian train system that there was an unanticipated strike on the railways. I explained my situation to the hotel staff, and they set me up at a small office area where I could work on changing my plans last minute, and when, after an hour on hold, trenitalia finally answered my call, they didn't speak English. The NH staff got on the phone for me and helped navigate that situation. When I wasn't able to get transportation to move on to my next destination that day, they got me booked right into another room at NH - no waiting. It's a week later now, and I remember the names of the staff who helped me - Luca and Giulia. All of the staff were great!
Disliked: Though the location is very close to bus and train transportation, it is a bit far for walking to the city center.

Exceptional

Superb

Very nice hotel with great...

Tutto splendido

Liked: great views and qyiet away from city centreand very polite and courteous staff .
Disliked: Wifi did not seem to wirk 100%in the room

Very good

Liked: Good service at the restaurant and at the front office
Disliked: No amenities for a coffee in the morning or ha kettle to heat water to drink

This really doesn't feel like...

Liked: Friendly staff, comfortable beds, underground parking at the hotel was convenient and not too expensive (€10/day).
Disliked: The rooms were very dated with inconvenient furniture (e.g., a large desk that took up an entire wall and blocked access to the window). There was wear on the furniture and stains on the walls. Furniture and bathrooms were dusty. The shower head was bad, the faucet was stuck and hard to move, and the water didn't drain well. The body wash provided smelled really bad and we just used the shampoo. We booked two rooms and in neither of them did the safe work (in one it was unplugged, in the other the bolts were open so we couldn't close the door). One of the rooms didn't have a remote control for the TV. The TVs were old and for example didn't have Netflix (even the 1-star hotels we staid at had smart TVs). Wi-Fi was slow.We had seen reviews that mentioned a problem with the AC, most of them were from summer so we thought it would not be an issue by mid-October. We were wrong, the AC didn't work and the thermostat did nothing, so the room was stuffy and hot; opening a window didn't help as mosquitos flew in the room. We asked the front desk who said that they had already changed to heating, and when we asked about previous reviews regarding the AC they said that there were problems then but were since fixed. Their only solution was to provide us with a fan.Breakfast was ok; there was seemingly a lot of variety, but it was mostly pastries and cakes, whereas in the savory section there was a limited selection. The quality wasn't great either (hard boiled eggs were cold, scrambled eggs had a strange aftertaste, and no fresh vegetables). We had better breakfasts in 1-star hotels on the same trip.There were four elevators but at no point in time were more than two actually working. With conferences going on at the hotel and during breakfast it was a long wait for an elevator, we sometimes just took the stairs.Location was not great either.

Good

Excellent!

Liked: i liked the bed.