NH Collection Mexico City Airport T2 Guest Reviews
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0.6 miles from Venustiano Carranza centre |
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Ana Tue, 19 November 2024
Convenient
Liked: LOCATION IS GREAT!
Disliked: There are NO signs to find the hotel from the airport, we had to ask a thousand times to find our way into the Hotel, the worst pillows!
Afat Mon, 18 November 2024
Exceptional
Trisha Sat, 16 November 2024
This hotel is wildly overpriced...
Liked: I didnt like anything. Ridiculous policy of not allowing any check ins until 3pm. As in, they wont check you in then let you wait for your room key, everyone must wait in lobby until three then form a line in a mad dash to check in. Stupid policy. Inflexible arrogant staff. Bottega the restaurant has disgusting food. The pillows were garbage. Horrid hotel, only stayed due to an early flight, would never return.
Disliked: See above. Horrible service, horrible food, horribly expensive, bad tiny lumpy pillows, one tiny bottle of purified water to split in a room that accommodates 4 guests, wretched check in procedures- do yourself a favor and stay elsewhere, this hotel sucks.
Minoru Sat, 16 November 2024
Conveninet for airport access
Liked: In ther airport terminal.
Disliked: Nothing particular
Roberts Thu, 14 November 2024
overall it was very good...
Liked: Our waitress are excellent. location is excellent. However signage to get to the Hotel is horrible. And I would imagine even for Spanish speaking people it is difficult to find the Hotel. In our bathroom, 1093, you can easily see where the plumbing fixture behind the toilet used to be before being replaced. A 4-star Hotel would not allow that blemish on the wall.
Disliked: I asked the guy that sat us at our table if they could turn down the MTV music blasting from the wall of TV in the restaurant. It was obvious that he made no attempt and he knew what I was saying. My Spanish is very limited but "El sonido es demasiado Fuerte" communicates clearly my displeasure. My daughter and I end up having to talk really loud to hear one another. Now, I am an old man and my hearing is not good but I am paying a lot of money for our dinner and I should not have to shout at my daughter to have a conversation.
Osiris Thu, 14 November 2024
Very good
Liked: Location is great if you are travelling with short stays in Mexico City airport
Disliked: Instructions (signs) to reach the hotel inside the terminal are not very clear. Luckily, there are plenty of service people in the airport who help
David Fri, 8 November 2024
Great hotel for a business...
Liked: The Hotel met my expectations for the 2nd time. The front desk manager Nayeli Elias was a welcoming presence on my check-In. She is professional, engaging, and efficient. I was also greeted by her during my dinner break to see if we needed anything. A wonderful representative for any Hotel. We enjoyed the cool calm vibe at the lounge and the dinner restaurant. The rooms are spacious and clean. The AC worked great and a small minibar makes for small snacking at night.
Disliked: The restaurant for dinner seemed a bit understaffed so service was slow.
Daniel Wed, 6 November 2024
Superb
Joaquin Wed, 30 October 2024
The place is very convenient...
Liked: Convenient location, nice lobby, good AC, nice beddings and towels
Disliked: Spotty wifi, was given a room at the farthest end of the hall
Jim Mon, 28 October 2024
No privacy, very bad service.
Liked: I like the location
Disliked: I had a room upgrade, ended up in a room with a connection door. I could hear everything. It was like I'm sleeping in a room with another guy. Turning around in bed, snoring, walking around. The staff was unwilling to assist. I never go to this hotel again. For this price, I should have a room with privacy!