Excellent!

Disliked: This was my second time staying at this hotel. The location and facilities are great, staff is very kind and helpful. I will always come to this hotel if I come back to Berlin. The only minor issue was a funny smell in the bathroom, I told the staff at check-out and said they would look into it for future guests.

I’ll definitely recommend it to...

Liked: The hotel was exceptionally clean, with modern and new facilities.The breakfast exceeded our expectations, especially for a European hotel.Both the train station and bus stops were just a few minutes' walk away, which was very convenient.Check-in and check-out were seamless and fast.A big thanks to the team for the surprise room upgrade and the complimentary breakfast—we truly appreciated it!
Disliked: There wasn’t anything I disliked about the hotel. Maybe the guaranteed check-in time could be a bit earlier.

Not sure I will stay...

Liked: friendly staff, fair breakfast, candies and lemon water at reception for free.
Disliked: I had a mixed experience during my stay. The staff were friendly and helpful, especially when I requested a room change due to a strong odor in the first room. Unfortunately, the second room had the same issue, and there were also problems with the bathroom sink plumbing. Additionally, the noise from nearby trains was quite disruptive, and I was frequently woken up whenever a train passed by.

Staff at reception terrible

Disliked: Reception staff was smoking outside when we arive at 11pm (we marked that we will arive around that time) he saw us becouse he was smoking at front door and did not come to reception. Only when we asked he came in.Even we have in our booking reservation for 3 people (2adults and one kid) he said that in his reservation was only for two. We keep shoeing him email with booking reservation for 3 but he did not want to look he was just keeping repeatng he has reservation for two and that we need to pay for brekfast for kid of 20euros altghouh our reservation was included breakfest. When we ask him for his supervisor he said I am here the boos now. All we did is to accept his ultimatum, but we will never again stay in NH hotels. and we told him that but he totaly did not react.

Good

Liked: Great location, near to the train. Lovely cafes and bars in the area
Disliked: Very warm hotel and not very effective air-con. Had to sleep with the big windows open, which was ok until the trains started at 5am.

Great spot. New and very...

Liked: Large room. Very new and well appointed
Disliked: Nothing

Exceptional

Great location, quiet but in...

Liked: Interior design, breakfast, location right next to a nice bar (Van Gogh)
Disliked: To get to your room, you have to go through the parking garage into an adjacent building, but it's not really a big problem.

Very good