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Newport News Marriott At City Center eee - (888) 323-5826
Newport News Marriott At City Center, 740 Town Center Drive, Newport News, VA -(888) 323-5826
Area: South Newport News - South Yorktown
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BOOK ONLINE OR CALL - (888) 323-5826
4
HOTEL RATING: 
VERY GOOD
4 out of 5 (410 Ratings)
7.9 miles from Newport News centre
BOOK ONLINE OR CALL - (888) 323-5826
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Hotel Description
Newport News Marriott at City Center features free bikes fitness center a terrace and restaurant in Newport News. With free WiFi this 3-star hotel offers room service and a 24-hour front desk. The property provides an ATM a business center and currency exchange for guests. Guest rooms at the hotel come with air conditioning a seating area a flat-screen TV with cable channels a safety deposit box and a private bathroom with a bath or shower free toiletries and a hairdryer. At Newport News Marriott at City Center each room comes with bed linen and towels. The accommodation offers an à la carte or American breakfast. Busch Gardens & Water Country is 17 miles from Newport News Marriott at City Center while Colonial Williamsburg is 23 miles away. Newport News/Williamsburg International Airport is 4.3 miles from the property.

Check-in time: 16:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Garden
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Coffee/tea maker
` Refrigerator
` Wheelchair accessible
` On-site parking
` indoor pool
` vending machine
` telephone
` alarm clock
` kitchenware
` blackout curtains
` 24-hour security
` Accessible parking
` Concierge services
` Designated Smoking Area
` Family Rooms
` Fireplace
` Free Wi-Fi
` Off-Site parking
` Restaurant(s)
` Closet
` Daily Housekeeping
` English
` Spanish
` Convenience Store
` Non-Smoking Rooms Available
` Parking Available
` gift/souvenir shop
` Electric vehicle charging station
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Mobile app for room service
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` Electronic room key
` Main entrance
` Audible alarm
` balcony/terrace
` Accessibility meeting spaces available
` Accessible entrance to swimming pool
` Accessible registration desk available
` Accessible rooms through interior corridor available
` Accessible rooms with 32-inch wide door opening available
` Accessible route to business center
` Accessible route to the registration desk available
` Accessible vanities available
` ATM or cash withdraw on site
` Car rental available
` CCTV security in common areas
` Closed-caption TV
` Currency exchange service
` Daily disinfection
` Deadbolt on doors available
` Facilities for disabled guests available
` Fitness center
` Flashing door knocker available
` Hearing accessible room and/or kit available
` Ironing amenities
` Laundry services
` Lever handles on door available
` Lowered electrical outlets available
` Lowered view port in doors available
` Luggage storage & lockers
` Mobility accessibility available
` Non-slip grab bar available
` Non-smoking property
` On-site accessible restaurants/lounges
` Safety chain and/or latch on doors available
` Self-closing doors available
` Separate shower/bathtub
` Accessible route to fitness center
` Toiletries provided
` TTY/TDD compatibility available
` TV & Movies/Shows
` View port in door available
` Visual alarms
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Alternative meal arrangement
` Accessible toilet
` Desk/workspace available
` Professional cleaning services
` Cleaning products available
` Room service available
` Accessible bathtub available
` Accessible shower available
` Parking available (charges may apply)
` Valet parking (charges may apply)

Newport News Marriott At City Center Guest Reviews

Overall Average Score: 
Very Good (4 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

Nancy, Gambrills, visiting Ferguson Center for the Arts Mon, 10 December 2018

We just happened to attend when a Christmas festival was going on in the town center. It was an added bonus to our trip. We had fountain view room and it was beautiful, especially with all of the Christmas lights lit. We will be back next year for sure!

Liked: Friendly staff. Clean and nice hotel. Very convenient to the little Town Center. Plenty of restaurant options.
Disliked: No complaints.

4

Very Good - 4.0 out of 5

Christina, Ruther Glen, visiting Ferguson Center for the Arts Mon, 6 February 2017

Yes, I would tell people about your hotel. It was very convenient to shops. We had dinner atTravinia's, using your coupon. They were very nice.

Liked: It was quiet - we could get a good night's sleep.
Disliked: The gentleman on duty at the front desk was not the most helpful.

3

Pleasant - 3.0 out of 5

Shavkat Tue, 10 December 2024

Disappointing Experience – Not Up...

Liked: My recent stay at this Marriott property was deeply disappointing, starting from the moment I arrived. Finding the main entrance was challenging, as there was no clear signage, and I had to drive around the entire building before locating it. Once inside, the receptionist directed me to the parking lot without explaining how to get back to the hotel, leaving me struggling again. After finally checking in, I was told to return to my car to place a parking tag on my rearview mirror—a frustrating extra step.The parking lot elevator was in terrible condition, and even the hotel elevator showed signs of neglect with visible dust buildup. Despite the hotel being nearly empty, the receptionists seemed indifferent and rarely smiled. When I inquired about a possible discount for an event I was attending—something the organizer suggested I ask about—the receptionist flatly told me no and gave no indication of wanting to help. There was no effort to check with a manager or offer an apology, leaving me shocked by the lack of basic customer service.
Disliked: The view from our room was pleasant, and my son and I enjoyed the evening, but the positives stopped there. Early the next morning, I was interrupted by music coming through the vent system, making it difficult to concentrate on work. Additionally, the water in the bathtub was clogged and drained so slowly that it caused delays as we had to wait between showers. This was an unnecessary inconvenience, especially given the price we paid.Later, at breakfast, I discovered that what I believed to be an included meal (as confirmed by the event organizer) was not. The breakfast staff were kind enough to let us eat while I tried to resolve the issue with reception, but again, I was met with cold and unhelpful responses. The receptionist explained that because I booked through Booking.com, breakfast wasn’t included, and they refused to escalate the issue or offer any assistance. When I mentioned that I hadn’t received the booking link they referenced, they simply repeated that there was nothing they could do. Ultimately, I overpaid $110 for a full price for my one-night stay and an additional for breakfast that I should not have been charged for.Overall, this stay was a frustrating and disappointing experience. From poor communication and unhelpful staff to subpar cleanliness, unresolved issues, and a clogged bathtub, it fell far below the standards I expect from Marriott. I hope the management takes these points seriously to prevent future guests from having a similarly negative experience.

5

Exceptional - 5.0 out of 5

Joshlynn Thu, 5 December 2024

Exceptional

4

Very Good - 4.0 out of 5

June Mon, 2 December 2024

Very convenient for traveling Newport...

Liked: The convenience of location.
Disliked: The food was too expensive for a family budget.

4.5

Wonderful - 4.5 out of 5

Carolyn Mon, 25 November 2024

Very nice, no complaints about...

Liked: The property was clean inside and out. I’m glad parking deck joined to the hotel. The staff were very professional friendly. Our rooms were clean when we return from Bush Garden that night. Our room facing the water fall was beautiful even though it was too cold to turn the water on the the pond itself was Beautiful with the Christmas tree
Disliked: Nothing to complain about

5

Exceptional - 5.0 out of 5

Jalissa Mon, 7 October 2024

Exceptional

3.5

Good - 3.5 out of 5

Michael Wed, 18 September 2024

Good

0.5

Poor - 0.5 out of 5

Hassan Sat, 7 September 2024

Bad

2.5

Fair - 2.5 out of 5

Brooks Tue, 20 August 2024

Passable

Liked: Breakfast and staff were excellent, the food was great, and the choices were many.
Disliked: I selected double bedroom with a pull-out couch for my father at the Newport News Marriott at City Center. I booked it with Booking. Com arriving Sunday 8/18/24 and departing 8/19/24. To our surprise, we were told that the hotel did not have such accommodations. The desk agent said I should never deal with a third-party vender such as yourself and others. He assured us that they only have two double beds and one king bedrooms no pullout couches or suites. think I was duped. Very disappointed and misrepresented information. Needless to say, I will be using your service again. I wish I could be compensated to say the least.

4

Very Good - 4.0 out of 5

Kristin Thu, 1 August 2024

Very good

4

Very Good - 4.0 out of 5

John Thu, 18 July 2024

Very good

Liked: Location is great
Disliked: Room and furnishings due for a makeover, fridge did not work

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Newport News Marriott At City Center 740 Town Center Drive, Newport News, VA