Room was adequate and comfortable but small and unexceptional for the price they were charging. You expect 5-star luxury for this price. But this hotel was middling in all aspects.

Liked: Nice open space with excellent gym, pool, and parking services.
Disliked: Extremely overpriced for what it is. Service in the restaurant was very slow. Food was fine but overpriced for what you got.

Superb

Passable

Exceptional

Exceptional

Disliked: Our room had a terrible view! Worst we have ever had! Looking at an old parking garage a foot from the window!! The worst not worth the money at all!!

Good

Liked: The room was great with all the amenities and had a very comfortable bed. The hotel location was outstanding as we drove there from VT but were able to walk to all the restaurants and shops everyday. It was also in walking distance to the bus for the mansion and boat tours.
Disliked: The staff at check in could not find our 2 room booking and kept repeating since it was through a third party we would just need to pay for the one room now. After several back and forths and listening to an unwelcoming, uncaring person she was able to finally find it. She blamed it on "the hotel's outdated computer system". There was no apology offered. That is not the way to treat guests that spent over $2000,00 for a 3 night stay. Im not sure we will be returning.

We would definitely book here...

Liked: Room was fine, location was great walking distance to cafes, restaurants , wharf ,and shops. Also, trolley picks you up for touring the mansions, restaurants, and shopping. We were here for the Audrain Car Concours and the setting and weather could not be better !
Disliked: Nothing !

Thankful we found a room...

Liked: We were able to get a room after our Airbnb fell through.
Disliked: Associate said rooms were available but she couldn’t reserve it for us, told me I had to log into the Marriott site and reserve the room. I had to move to the side use my phone to reserve the room only for the site to continue to tell me rooms not available after I was told 5 rooms were open. Finally got on Booking.com and was able to reserve a room. Went back to the counter with my conformation number only to be told she couldn’t find it. Finally she looked me up by name and located my confirmation, what a frustrating experience. I understand booking on the web but when I’m in front of an agent, told rooms available but I had to use the website to reserve was frustrating, what happed to personal customer service?

Disappointing. This stay did not...

Liked: I am generally a fan of Marriott, and have been to this property before and enjoyed it. It is in a very convenient location, and has valet parking, and the the restaurant has water views. It is a short walk to all the attractions in downtown.
Disliked: I was very disappointed by my stay. I reserved a standard King, but was switched upon arrival into an accessible room on the ground floor. I checked in at 6:30 pm, and was told there were no other rooms available. The mattress was sagging and uncomfortable (which is unfortunate, because I usually love the Marriott mattresses). I woke up the next morning (with a stiff back) to find there was no hot water, and took a very cold shower. When I asked the front desk staff if I could speak with a manager, they told me it was not a "Marriott problem" and I should just "write it in my review." The total bill for a single overnight stay (and parking, taxes, and fees) came to $928.27. At the very least, I would have expected a comfortable bed and a warm shower in the morning

The Marriot and Spa in...

Liked: The property was just beautiful! It had everything we wanted. With a Nautical theme, it felt like we were on a cruise ship! The Spa was excellent and the restaurants were wonderful.