Liked: Great hotel - will be our go to from now on in NYC.

High price. Decent quality. Not a place to relax.

Liked: Great location. Great breakfast buffet.
Disliked: Location of lobby is difficult to find. Lobby is chaotic. Room was somewhat dated.

Liked: We had a wonderful experience! The hotel is immaculate, modern yet comfortable and like "home" in many ways. The staff was helpful and friendly; everyone we encountered was engaging and 100% dedicated to making the customer feel very special indeed - BRAVO! If ever we're in NYC again we'll be staying with YOU!

The view was amazing! 17th floor. Overall, I'd recommend this hotel to anyone desiring the touristy area and Times Square view/convenience.

Liked: The room was quiet and very dark, even with the view overlooking busy busy Times Square. The bed was complete comfort; room was clean and maintained properly.
Disliked: Would've loved a mini fridge or some way to at least keep cold water/juices/drinks.

I will not be returning...

Liked: Location
Disliked: The noise levels in the rooms were incredibly high, particularly from the Times Square side, making it almost impossible to get any restful sleep. The decor in the rooms was outdated, and the overall finish was mediocre at best.This was the first time in my life I encountered a 5-star hotel with a cheap plastic shower curtain. Furthermore, the service was far from friendly or helpful. It seems that because the hotel is located in the heart of Times Square, they assume they don't need to make any effort, as they will always have guests regardless.In my opinion, this hotel is vastly overrated and definitely not worth the high price tag. It did not live up to the expectations set by the brand or its supposed 5-star rating.

Exceptional

Superb

Good not great

Liked: Location
Disliked: No spa, restaurants were good not great, restaurants lacked “tap” to pay technology. Some of the check in staff were a bit “short”; thankfully Tiane saved the day.

Very good

Exceptional

Liked: Everything!
Disliked: Nothing

Very good

Exceptional

Exceptional