Liked: Great hotel - will be our go to from now on in NYC.

High price. Decent quality. Not a place to relax.

Liked: Great location. Great breakfast buffet.
Disliked: Location of lobby is difficult to find. Lobby is chaotic. Room was somewhat dated.

Liked: We had a wonderful experience! The hotel is immaculate, modern yet comfortable and like "home" in many ways. The staff was helpful and friendly; everyone we encountered was engaging and 100% dedicated to making the customer feel very special indeed - BRAVO! If ever we're in NYC again we'll be staying with YOU!

The view was amazing! 17th floor. Overall, I'd recommend this hotel to anyone desiring the touristy area and Times Square view/convenience.

Liked: The room was quiet and very dark, even with the view overlooking busy busy Times Square. The bed was complete comfort; room was clean and maintained properly.
Disliked: Would've loved a mini fridge or some way to at least keep cold water/juices/drinks.

Fantastic New York stat

Liked: The location is the very best The restaurant is wonderful The only New York hotel I will stay at
Disliked: It’s pricey but it’s worth it

Superb

Exceptional

Amazing! Kind over the top...

Liked: My favorite things about the property is the quality of the hotel itself and the kindness of the staff. It is located at the heart of Times Square, it is clean, efficient, and everyone is beyond helpful!
Disliked: The first time I stayed here even though you are right in Times Square it was quiet. This time we had a room that had two adjoining doors. The guys next door spoke so loud it woke my friend up multiple times in the night. And we didn’t fall asleep until after 1am. It has nothing to do with the hotel, but I was surprised we could hear him.

Our stay was wonderful.

Liked: The room was spacious for NYC, clean and comfortable. The location was outstanding.
Disliked: Housekeeping was unresponsive and room service was unreliable. Front desk was unfriendly.

Overall it was great!

Liked: Location and the Revel & Rye restaurant.
Disliked: The wash cloths, hand and bath towels are old, hard, and worn need to be replaced.

Great location, great city view.

Liked: Location, how quiet the rooms were
Disliked: N/A everything was great!

I will not be returning...

Liked: Location
Disliked: The noise levels in the rooms were incredibly high, particularly from the Times Square side, making it almost impossible to get any restful sleep. The decor in the rooms was outdated, and the overall finish was mediocre at best.This was the first time in my life I encountered a 5-star hotel with a cheap plastic shower curtain. Furthermore, the service was far from friendly or helpful. It seems that because the hotel is located in the heart of Times Square, they assume they don't need to make any effort, as they will always have guests regardless.In my opinion, this hotel is vastly overrated and definitely not worth the high price tag. It did not live up to the expectations set by the brand or its supposed 5-star rating.

Exceptional