New York Marriott Downtown

Was amazing!

Liked: Staff was great
Disliked: Elevators

Very good

Liked: typical hotel room, very diverse reception staff - from very helpful, to deliberately acting against guests

Exceptional

Exceptional

Very good

Disappointing

Liked: The only thing I liked, was the location.
Disliked: Front desk doesn’t give you too much details about your stay, you must call them to ask basic questions that should have been told during the check in, for example: I booked a room for 4 people, but I didn’t know until the next day that breakfast would be provided for only 2 people, I had to pay $40 for the breakfast + the cups of coffee that were served. The breakfast service was horrible, they took about 20 minutes to bring 4 coffees to our table and there were only 3 table being served, the employees were chatting with each other and laughing, I had to reach the manager for updates about our coffee. The parking garage has a poor service, they are not careful with your vehicle, they put their feet on the dashboard and it was dirty, besides that they made me wait for almost 1 hour to bring my car from the garage and my parents almost missed their flight. I will never go back to this hotel while in New York.

Disappointing

Superb

Very good

Liked: Everything good