Exceptional

Exceptional

Lovely hotel & experience but...

Liked: Very clean, free milk and cookies in the afternoon were a treat, spa is lovely, the sun terrace is gorgeous Breakfast was outstanding! Dinner was a delight - expensive but worth it - lovely personalized welcome card on the bed, lovely little touches and attention to detail
Disliked: Some staff a bit off(young female server and breakfast staff). Which was a shame as reception ladies and 2 male waiting staff were excellent & so very sweet. No lifts stairs were a pain all the time. No help with bags down offered, no children allowed on sun terrace which is a shame. Didn’t have anything in the room to advise of check out times , no room service menu ,

Amazing staff and facilities -...

Liked: Amazing staff and facilities for families, still with a luxury feel. Everyone was great and so helpful with our 9 month old, and we had such a relaxing time.

Peaceful

Liked: Everything! Friendly staff and great facilities
Disliked: Nothing, the facilities and staffing plus the quality of food were all great

A good rest when you...

Liked: If you have an infant this is the place to be, the ultimate relaxation getaway where you can sit back and rest up. The staff are brilliant and try to accommodate your requests really well, a wonderfully trained staff makes things a lot better.
Disliked: We were in the room in the top floor and for a man of my height I had to watch my head way too much even in the room and the washroom. The food was really the only drawback of this place, the quality of food was very poor, shocker tbh.

Lovely and charming stay in...

Liked: Lovely stay in the New Forest, the whole family enjoyed ourselves immensely

Exceptional

Enjoyable break in the New...

Liked: The venue and location are beautiful. The decor is considered and classy, feeling grown up and cosy. It really was like a home from home with special touches, such as the milk and cookies, or fresh milk in the room. We didn't take our child with us but welcomed the notion of a child-friendly hotel, and would love to return with our little one. The spa facilities were amazing, as was the various rooms to sit in and play games /relax. Overall a luxury break in a stunning location with friendly staff and personal touches.
Disliked: Pretty expensive overall, especially the food in the restaurant, when that is added in. The breakfast could be improved and let it down a bit. Good selection but bacon watery and not crispy, hash browns soggy, not particularly nice sausages, pancakes chewy. Our bed (cosy room) did feel very small for two. Pool area sometimes quite noisy with families but not too bad. Our room had a lampshade just above where you would sit up in bed, making it hard to do so without knocking your head!