New Lanark Mill Hotel Guest Reviews
Write a review
Write a review
Sarah Thu, 14 November 2024
Love love love, will be...
Liked: Room was amazing Clean Staff was friendly Beautiful views
Disliked: The breakfast was like it had been sitting for a while before it was served
Mayol Thu, 14 November 2024
Quietness of remote location disturbed...
Liked: Location was ideal, facilities were good and bedroom was perfect
Disliked: Wedding just beneath us so very disturbed night. Called reception to complain and only got a sorry, but no solution was offered. The room was shaking because of the power of the bass underneath, and the songs sounded that clear we could.have easily sang along. The next morning, breakfast was not great: vegetarian breakfast was very poor, and the eggs served did not look like what one expects from a hotel or for the price paid. At check out, we were made to pay the full rate despite the receptionist being the person handling our complaint the night before. Overall, it was quite a disappointing experience.
Kathleen Wed, 13 November 2024
couples return trip.
Liked: loved the location. perfect to relax and recharge. The setting felt like we were back in time and the historical factor. stunning scenery and waterfalls.The evening meal was exceptional.
Nicola Tue, 12 November 2024
Peaceful stay, easy acceess to...
Liked: Stunning location. Total peace except the sound of the water. Welcoming friendly staff. Clean comfortable room, way larger than average. Good food. Easy access to Edinburgh for a day out and the rugby, but nice being somewhere quiet with beautiful walks as a contrast to being in the city
Disliked: Parking can be a bit tight as the car park is quite small.
Carol Tue, 12 November 2024
Exceptional
Roberts Mon, 11 November 2024
Very good
Liked: Location
Disliked: Breakfast
Janice Sun, 10 November 2024
Very good
Ryan Sun, 10 November 2024
Great hotel. Wonderful staff
Liked: Good choice .well cooked .well presented
Disliked: Room could have been a little warner
Elaine Sun, 10 November 2024
Very good
Barry Sun, 10 November 2024
Lovely hotel great area and...
Liked: All food we had was good couldn’t complain .Staff very polite and helful.
Disliked: Definitely more staff needed on reception during busy periods. Also bar at night needing more staff .sauna and steam/gym need a clock as you cannot tell length of time you have been in baking.Needs a little refresh throughout maintenance wise holes in walls and broken parts fixed.